the present study was designed in quasi-experiment to assess adoption of the essential clauses of particular clinical laboratory quality management requirements based on international organization for standardization (iso 15189) in hospital laboratories and to evaluate the cost effectiveness of compliance to iso 15189.the quality management intervention based on iso 15189 was conceded through t...

45 eregulation of the energy market is bringing about a fundamental change in the way power equipment assets have to be operated, maintained and replaced. High power-equipment performance is key to cost-efficient energy trading and to the success of the efforts being made by utilities to satisfy end-user demand for high power quality . Three main trends are shaping power equipment life manageme...

cost of quality analysis is emerged as an effective tool for the industrial managers for pinpointing the deficiencies in the system as well as for identifying the improvement areas by highlighting the cost reduction opportunities. however , this analysis will be fully effective only if it is further extended to identify the cost incurred in ensuring quality in all areas of the supply chain incl...

Based on the aggregated findings of 25 studies from the literature, this paper presents a comprehensive overview of the impacts, motivation, and success factors of the adoption of the IS/IT service management reference framework ITIL in IS/IT service organizations in practice. Positive effects across studies include increased customer satisfaction, service quality, and the increase of time and ...

Data quality issues have become increasingly critical for information systems applications in organizations of all sizes. This paper presents results from a large-scale Australian survey of Australian CPA members. The research investigates major stakeholders’ opinions on the importance of critical success factors affecting data quality and the actual performance on each of those factors. The re...

What effect does firm structure have on the product service quality on offer? We answer this question by empirically assessing the impacts of complete vertical separation, such as ownership unbundling, on the quality of service delivered by a liberalized network industry. Electricity distribution utilities in New Zealand are considered for this purpose. The results show robust evidence that own...

Absract : The success of third-generation mobile communication systems, e.g., UMTS, will depend on the Quality of Service (QoS) that the mobile users will perceive, and whether the QoS levels will be provided in a cost efficient manner. In this perspective, the importance of tools for “proper” planning of a mobile system becomes straightforward. In the context of this paper, we present such pla...

acceptance sampling models have been widely applied in companies for the inspection and testing the raw material as well as the final products. a number of lots of the items are produced in a day in the industries so it may be impossible to inspect/test each item in a lot. the acceptance sampling models only provide the guarantee for the producer and consumer that the items in the lots are acco...