introduction: one of the most important indices of effectiveness and delivery quality of sanitary and medical services is patient satisfaction with hospital services. it is necessary that hospitals pay attention to patient's needs and ensure their satisfaction. therefore the current study was conducted with the aim of identifying the level of patient satisfaction with hospital services delivere...

introduction: patient/customer satisfaction and loyalty have gained increasing attention from executives across the healthcare industry. discharge against medical advice (dama) can be considered as one of the indicators of patient dissatisfaction. it has negative effects on patient treatment and leads to increased hospital costs. study of predictors of dama in a teaching hospital was the aim of...

introduction: based on individual independence rights, patients can refrain from being treated or can voluntarily discontinue their treatment after receiving full information. this study aimed to review the reasons of treatment refusal and the status of informed refusals for patients. methods: this was a cross-sectional descriptive study. the study population included 135 patients who refused t...

background and objectives: discharge against medical advice (dama) is a significant healthcare problem posing negative impact on effectiveness of patient care and costs of the health system. in order to address this problem, first the potential influencing factor should be identifies. this study followed two major objectives: first, to evaluate the prevalence and potential causes of dama, and s...

introduction: discharge against medical advice (dama) can be an important indicator of patient dissatisfaction. this study examined the reasons for the dama in shafa hospital (kerman, iran). methods: this was a descriptive cross-sectional study within august 2010 to march 2011 on patients in this hospital. over 9295 inpatients were discharged, 483 had dama and were assigned 190 contacts and out...

abstract background: advances in coronary artery surgery have reduced morbidity, mortality, and rates of graft occlusion. discharge programs are important services for the continuity of treatment and must encompass physical, psychological, and social aspects of individual patient care. this study aimed at investigating the effect of planned discharge training and counseling on the problems expe...

introduction : it is clear that if the discharge process takes less time and the patient leaves the hospital bed earlier, the length of hospitalization, and consequently, the waiting time for admission decreases. therefore, the method of use of treatment facilities is somewhat improved. the hospital discharge process, from when the discharge authorization is issued until the patient leaves the ...

background & aim : this study aimed to discover the lived experiences of patients transferred from the intensive care unit (icu) to a general ward, to reach a deeper understanding of this phenomenon. methods & materials: this is a qualitative study with an interpretative phenomenological approach, which is conducted at hospitals affiliated to universities, and private hospitals of tehran in 201...

introduction: emergency department performance index (epi) greatly influences the function of other hospital’s units and also patient satisfaction. recently, the iranian ministry of health has defined specific national epi containing five indexes. in the present study, the performance indexes of emergency department (ed) in one educational hospital has been assessed before and after establishme...

objective: this study was conducted to identify the characteristics of patients with psychosis who had escaped from hospital or were discharged prematurely and against medical advice. method: we carried out this retrospective study on 72 patients with psychosis who were discharged prematurely over a 38-month period and compared them to 76 patients with psychosis who were discharged according to...