The purpose of this study is to determine whether the relationships exist between (a) HRM practices; (b) KM practices and (c) organizational competitiveness. In addition, this study also researches whether the use of HRM/KM within the firm leads to the creation of organizational competitiveness between organization that practice HRM/KM and those that do not. A survey is conducted amongst MSC st...

This paper proposes an integrative view of the marketing concept (i.e., the ability to understand and satisfy customers) and examines its prevalence and effect on competitiveness in organizations operating in an isolated and less economically developed country. The marketing concept manifests as marketing expertise, market orientation, and externally directed organizational values. Based on a s...

It is often claimed that knowledge management (KM) initiatives are important, even essential, to advance organizational performance. The main goal of such improvement is to make an organization more competitive in delivering values to its stakeholders. However, KM initiatives are of little value without a concrete plan that link KM activities to organizational performance. The Knowledge Chain m...

It is often claimed that knowledge management (KM) initiatives are important, even essential, to advance organizational performance. The main goal of such improvement is to make an organization more competitive in delivering values to its stakeholders. However, KM initiatives are of little value without a concrete plan that link KM activities to organizational performance. The Knowledge Chain m...

commercial banks and financial institutions are recognizing that they can no longer look at a customer from a specific product but must encompass the entire customer relationship to fully understand a client‘s profitability. from a strategic standpoint, customer relationship management (crm) mobilizes resources around customer relationships rather than product groups and fosters activities that...

a r t i c l e i n f o Keywords: Green management Strategic flexibility Institutional support Organizational legitimacy Firm competitiveness Combining the dynamic capability perspective and institutional theory, this study examines how firms in emerging economies respond to green management pressures and measures what they gain by adopting green management practices. Drawing on data from 272 Chi...

With the social context of collaborative networks becoming increasingly important, research has broadened the traditional concept of competitiveness to include and emphasize ‘soft’ elements, like social capital. The social capital concept can be attained in two different contexts: intra and inter-groups. The objective of this study is to identify inter-organizational social capital elements and...