this research aimed at   applying servqual model to examine the relationship between mobile banking services and customer satisfaction. while the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile banking. thus, the current paper attempted to fill the gap in the literature by applying servqual model t...

mobile technology and mobile learning are considered as important and impressive factors in earning the organizational competencies and achieving competitive advantages and customer loyalty. the purpose of this study is to evaluate the role of mobile technology in customer loyalty. the mellat bank mobile services are entering a new transition period. in response, the banking industrial is shift...

nowadays, the wide spread usage of the mobile bank is the catalyst of an opportunity. so, the financial institues and banks benefit of it in their atmosphere of full turbulence. the main goal of this research is to study the effect of the mobile bank usage on the intention of  using mobile bank in electronic banking industy by testing 6 hypotheses. it is note worthy that the present research is...

Mobile banking is getting a lot of attention as a result of the fact that the majority of the world population has some kind of mobile device and the rate of acceptance of mobile banking is increasing. To stay ahead of competition banks should take this opportunity to re-engineer the traditional time consuming process of loan negotiation and introduce mobile loan negotiation. In this work we pr...

Available online 15 August 2014 This study investigates the competition and challenges of mobile banking system in Thailand. The analyses of the competitive landscape of mobile banking innovations are based on the Managing Migration Paths Model. The empirical study focuses on the leading banks in Thailand: Bangkok Bank, Kasikorn Bank, Siam Commercial Bank, Krung Thai Bank and Bank of Ayudhya. T...

Internet-based banking (Internet bank) has limitations such as access to the Internet Network and PC (Personal Computer) in addition to providing bank services at any time and easily to customers. The provision of mobile phone services with the title of Mobile Bank was introduced to eliminate these restrictions and limitations. Due to the importance of technology adoption by users, in this rese...

Online mobile payment systems based on mobile cash provide privacy to customers and are feasible for real point of sale, virtual point of sale, and person-to-person mobile commerce scenarios. The merchant does not perform complex operations and the bank verifies the validity of the mobile cash before the merchant delivers the product. The bank must store the mobile cash spent in a database to p...