Determining and selecting an appropriate location to construct a hotel is one of the most challenging concerns which hotel industry investors are facing with. In this study we attempt to find a suitable response to this research/application need by a mathematical model using the queueing theory and the fuzzy logic. Therefore hotel, the reception system and travelers accommodations are formulate...

The main purpose of this paper is to present a fuzzy multi-criteria decision making (FMCDM) model for international tourist hotel location selection. In this article we created 21 criteria for selecting the international tourist hotel location acquired from literatures review and practical investigations. And the methods of fuzzy set theory, linguistic value, hierarchical structure analysis, an...

This article is going to discuss the strengths and weaknesses of the Hotel Industry on a global basis and to study the viability of a hotel project, taking into account the five competitive forces of Michael Porter’s Model. The main competitive forces and factors within those forces will determine the feasibility and potential profitability in a hotel project. The two crucial factors that enabl...

Th e paper examines the host country-specifi c factors as determinants of hotel chains' market presence in a destination. Th ree types of hotel chains' market presence are identifi ed – absolute market presence (number of chain affi liated hotels/rooms), relative market presence (share of affi liated hotels/rooms in the total number of hotels/rooms in a destination) and market presence intensit...

The hotel industry in Singapore is an important part of the hospitality and tourism infrastructure and a strategic part of Singapore’s growth story. Hotels are primarily viewed as a service industry with intangible areas of guest experience and service levels. The research objective of this paper is to better understand the hotel guest satisfaction and the areas that hotel management can change...

introduction: hospitals as important sector of health care system has special location in health economic science. increasing of the operational costs in hospital and limitation in financing cause that hospital as an economic firm use cost analysis and prepare effective using of resource and boost productivity. therefore this study was conducted to calculate daily- patient hotel cost in hospita...

One of the common Web searches that have a strong local component is the search for hotel accommodation. Customers try to identify hotels that satisfy particular criteria, such as service, food quality, and so on. Unfortunately, today, the travel search engines provide only rudimentary ranking facilities, typically using a single ranking criterion such as distance from city center, number of st...

Recently, we can refer to user reviews in the shopping or hotel reservation sites. However, with the exponential growth of information of the Internet, it is becoming increasingly difficult for a user to read and understand all the materials from a large-scale reviews. In this paper, we propose a method for classifying hotel reviews written in Japanese into criteria, e.g., location and faciliti...

This research used a typical e-mail query to investigate customer service by 491 properties from 13 international hotel chains. These five-star hotels had difficulty providing prompt, accurate, and timely e-mail responses to their customers. The results suggest significant differences in e-mail customer service, based on hotel location and the size of the hotel chain. The poor responsiveness an...