this paper represents a commentary to marianna fotaki’s editorial: ‘why and how is compassion necessary to provide good quality healthcare?’ within this commentary, i discuss some of the issues raised by marianna fotaki, and conclude that we should work towards an organizational culture which considers the important concept of compassion by focusing on the well-being and teamwork of all involved.

customer orientation is one of the new approaches which is recently considered by the iranian healthcare centers. the present study aims to identify the main factors of customer orientation in iranian hospitals. the study is done through analysis of a questionnaire designed after recognition of the main variables. iranian social security organization hospitals (the major governmental health ins...

This paper represents a commentary to Marianna Fotaki’s Editorial: ‘Why and how is compassion necessary to provide good quality healthcare?’ Within this commentary, I discuss some of the issues raised by Marianna Fotaki, and conclude that we should work towards an organizational culture which considers the important concept of compassion by focusing on the well-being and teamwork of all involved.

Bioethics, clinical ethics, and professional ethics are mature, welldeveloped fields of applied ethics that focus on medical research, patient autonomy and patient care, patient– healthcare professional relationships, and issues that arise in clinical and other medical settings. However, despite these developments, little attention has been paid to the organizational aspects of healthcare in th...

background and objectives: the healthcare organization are often fail to realize their strategic goals due to the lack of effective leadership. to address this efficiency, factors can possibly influence the management performance should be identified. thus, the purpose of this study was to evaluate hospital managers’ leadership style and explore the relationship between leadership style in hosp...

how to instill compassion in a healthcare organization? in this article, i respond to marianna fotaki’s proposals in her piece, ‘why and how is compassion necessary to provide good quality healthcare?’ by drawing on insights from organization studies. following fotaki, i argue that to instill targets and formal measures for assessing compassion would be problematic. i conclude by drawing on psy...