background and objectives: the increasing pressure on health systems to improve quality of health care,require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. customer quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare pr...

assessing quality of family health services in view points of service users in urmia health posts   nabilou b[1],farokh eslamlou hr[2]*   received: 1 may , 2013 accepted: 2 jul , 2013   abstract background & aims:  community health largely depend on the primary health care sector of each country and primary healthcare including family health, as first contact services have basic role in health ...

introduction: hospitals performance indicators will help monitoring, evaluation and decision making and therefore must be selected and ranked accurately. the aim of present study is identifying and selecting key hospitals performance indicators. materials and methods: this is a descriptive and mixed (quantitative-qualitative) study. literature review and expert panel has been done to identify a...

introduction: the success of a health system depends on the accessibility and the quality of health services it provides. one major indicator of service quality is peoples satisfaction from the service. in this article, healthcare availability and satisfaction of people in 17th zone of tehran is investigated. methods: population research center has performed a survey in 17th zone of tehran to i...

Background and Objectives: The increasing pressure on health systems to improve quality of health care, require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. Customer Quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare p...

background: lack of access to health services has been mentioned as one of the main causes of health inequity in health system. the aim of this study was to measure horizontal inequity in access to outpatient services in shiraz. method: this household survey was conducted among 1608 participants above 18 years in shiraz in 2012. four-stage sampling was used. according to high amount of zero-val...

background and objectives: outsourcing healthcare and the associated services has proven as an effective strategy for enhancing hospital performance and improving quality of services. despite, the concept is relatively new in iran, calling for studies investigating different aspects of the issue and its potential benefits. thus, this study was conducted to explore the impact of outsourcing mana...

background india’s health sector witnessed some major policy changes in 1990s that aimed at making health services more accessible to the population.   methods in this paper, i tried to present some preliminary results of the significant changes that occurred between 1995/6 and 2004, especially in relation to the question of access to healthcare for the poor and rural population using data from...

background & aim: maternal satisfaction of health services is an inherent element of healthcare policies, and quality of midwifery care essentially influences this parameter. this study aimed to evaluate maternal satisfaction of postpartum care and its association with midwifery care at the urban health centers of mashhad, iran in 2012. methods:this descriptive, cross sectional study was conduc...