introduction: hospitals performance indicators will help monitoring, evaluation and decision making and therefore must be selected and ranked accurately. the aim of present study is identifying and selecting key hospitals performance indicators. materials and methods: this is a descriptive and mixed (quantitative-qualitative) study. literature review and expert panel has been done to identify a...

background: avoidable mortality (am) is one of the most important health indicators (hi) and represents the quality of care in a hospital.objective: this study measured the efficacy of a training program for a hospital healthcare staff to reduce am.methods: this epidemiological study on community intervention analyzed time-series data on hi by semesters from 2008 to 2015. the pre-intervention p...

background and objectives: outsourcing healthcare and the associated services has proven as an effective strategy for enhancing hospital performance and improving quality of services. despite, the concept is relatively new in iran, calling for studies investigating different aspects of the issue and its potential benefits. thus, this study was conducted to explore the impact of outsourcing mana...

assessing quality of family health services in view points of service users in urmia health posts   nabilou b[1],farokh eslamlou hr[2]*   received: 1 may , 2013 accepted: 2 jul , 2013   abstract background & aims:  community health largely depend on the primary health care sector of each country and primary healthcare including family health, as first contact services have basic role in health ...

background and objectives: services quality has become the major concern of policy-makers in the present rapidly growing consumer-oriented health industry. however, there is a major gap in the relevant literature in malaysia in this particular field. thus, this research attempted to narrow this gap by conducting a qualitative study to gain insight into quality of healthcare services in the mala...

introduction: the success of a health system depends on the accessibility and the quality of health services it provides. one major indicator of service quality is peoples satisfaction from the service. in this article, healthcare availability and satisfaction of people in 17th zone of tehran is investigated. methods: population research center has performed a survey in 17th zone of tehran to i...

background quality of health services is one of the most important factors for delivery of these services. regarding the importance and vital role of quality in the health sector, a concept known as “clinical governance” (cg) has been introduced into the health area which aims to enhance quality of health services. thus, this study aimed to assess private and public hospitals’ readiness to impl...

original article   introduction: good service quality is the company's ability to meet or exceed customer expectations or the degree of discrepancy between customer expectations and perceptions about the quality of offered service. this study was aimed to examine the quality gap of occupational health services in an oil & gas company of iran. method: this cross-sectional study was done between ...

‘You can’t expect Joe Six-Pack to be Bob Brook.’ That was an off-the-cuff remark thrown into a heated debate about publicly reported high-quality data at one of the ‘Pennyhill Park’ health policy annual events hosted by the Commonwealth Fund and the Nuffield Trust. Robert H Brook, former director of RAND Health, has been a colossus in the field of healthcare quality measurement for over 30 year...

introduction: supplementary health care services are provided to offer health care services beyond existing medical services at a reasonable cost to all members. these supplementary health care services contribute to the health and quality of life of the members and therefore membership provides peace of mind and a sense of security. this study aimed at investigating supplementary health care s...