Competition in the electric service industry is highlighting the importance of a number of issues affecting the nature and quality of customer service. The quality of service(s) provided to electricity customers may be enhanced by competition, if doing so offers service suppliers a competitive advantage. On the other hand, service quality offered to some consumers could decline if utilities foc...

The regulatory schemes currently used for reliability improvement have weaknesses in the provision of quality services based on the customers’ perspective. These schemes consider the average of the service as a criterion to incentivize or penalize the distribution system operators (DSOs). On the other hand, most DSOs do not differentiate electricity services at the customer level, due to the st...

This paper proposes an economic dispatch strategy for the electricity system with one generation company, multiple utility companies and multiple consumers, which participate in demand response to keep the electricity real-time balance. In the wholesale markets, multiple utility companies will commonly select a reliable agent to negotiate with the generation company on the wholesale price. It i...

Energy Institute at Haas working papers are circulated for discussion and comment purposes. They have not been peer-reviewed or been subject to review by any editorial board. Short sections of text, not to exceed two paragraphs, may be quoted without explicit permission provided that full credit is given to the source. Prior to the 1990s, most electricity customers in the U.S. were served by re...

Edison (Edison) agreed to pay its Illi-nois customers $1.3 billion, the largest refund issued by any public utility in United States history. The company also agreed to reduce its electricity rates by $339 million per year. This refund and rate reduction settled a decade-long series of cases with consumer advocates over the billions of dollars Edison spent constructing five nuclear power plants...

The California Climate Action Registry, which will begin operation in Fall 2002, is a voluntary registry for California businesses and organizations to record annual greenhouse gas emissions. Reporting of emissions in the Registry by a participant involves documentation of both “direct” emissions from sources that are under the entity’s control and “indirect” emissions controlled by others. Ele...

By providing feedback to customers on home electricity and natural gas usage with a focus on peer comparisons, utilities can reduce energy consumption at a low cost. We analyze data from two large-scale, random-assignment field experiments conducted by utility companies providing electricity (the Sacramento Municipal Utility District (SMUD)) and electricity and natural gas (Puget Sound Energy (...

This paper presents an application of computer simulation as a policy analysis tool for the electric utility industry. In the last decade, the amount of electricity generation capacity has remained constant while demand for electricity has been increasing. This situation puts industrial electricity users, those who use large highly varying quantities of electricity in potentially risky producti...

This paper introduces grid-connected PV system to provide electricity for loads fractions of the governmental building in "Qena Al-Gadida" through two plans with different prices of electricity according to consumption rates. The first plan assuming the price of electricity purchased from the grid is equal to the price paid by the utility for electricity sold to the grid (sellback price). The s...

There is an obvious attraction to on-grid residential solar PV installations as the cost of solar PV systems decrease [1, 2, 3, 7], the cost of utility electricity increases [2, 3], Eskom’s reserve margin reduces [2], and environmental and sustainability awareness among electricity users increases [3]. EGs in the form of residential or commercial solar PV can also derive income when their gener...