The European Foundation for Quality Management (EFQM) excellence model has appeared to make in driving ‘new’ measurement practices especially in the use of ‘soft’ measures. Although the EFQM excellence model is so beneficial, its measures are in linguistic-vague forms expressed in linguistic parameters, implying so many doubts. Owning to this vagueness frequently represented in the EFQM Model c...

The objective of the research presented in this paper is to identify relations and strength of relationships between elements of two models the Balanced Scorecard (BSC) and the EFQM Excellence model. For that purpose a framework, which indicates the relationships between the mentioned models, has been developed. The hypothesis to be tested is whether the EFQM Excellence model may be used as an ...

OBJECTIVE To describe the implementation of the European Foundation for Quality Management (EFQM) excellence model as a common framework for quality management in a regional health care service. DESIGN Prospective, descriptive observational study. SETTING Thirty-one organizations (hospitals, primary care organizations, mental health institutions, and emergency services) of the Basque Health...

The aim of this article is to propose a comprehensive integrated model of the EFQM, i.e. European Quality Award, and USS i.e. the Ultimate Six Sigma in order to take more advantage from both of the models simultaneously towards improving organizational performance and excellence. For this purpose, the literature has been reviewed and the structure and criteria of the models have been compared. ...

The EFQM excellence model is a famous quality management tool. We have translated it to be useful in elearning quality management. EFQM will be used as a framework for self-evaluation. We developed the e-learning stakeholder model. We identified the main criterion and positioned them in the stakeholder model. We present short the Kirkpatrick evaluation model of elearning. We developed a Kirkpat...

One of the excellence enablers is KM. In order to evaluate the KM processes, a comprehensive model is required, which should be able to capture all aspects of KM. One of such models is KMAT . This research exploits system dynamics in order to measure the effects of KM on business excellence with a combination of KMAT and EFQM 3 .Relationships between KM and EFQM are analyzed and demonstrated by...

The purpose of this study is to empirically assess the six-sigma (6 ) project presently used in organizations and to examine their impact on the business excellence model, known as European Foundation for Quality Management (EFQM). Six sigma affects on the five constructs of the EFQM model; namely leadership, strategy, people, partners and suppliers and processes. In this paper, a real case stu...

One way to meet the challenges in creating a high performance organization in health care is the approach of the European Foundation for Quality Management (EFQM). The Foundation is in the tradition of the American Malcolm Baldrige Award and was initiated by the European Commission and 14 European multi-national organizations in 1988. The essence of the approach is the EFQM Model, which can be ...

the purpose of this study, to investigate the relationship between leadership styles and organizational elevation (efqm) in acecr (academic center of education, culture and research) that the sample consisted of 117 middle and top managers of acecr were selected in census. according to the purpose of research and research tools, the questionnaires were multifactorial leadership questionnaire (m...

Organizations are seeking new, integrated systems that enable rapid changes through early identification of opportunities and problems, tracking of progress against plans, flexible allocation of resources to achieve goals, and consistent operations. In performance management a new category of systems and processes have been setup linked with the need to integrate strategy and key indicators of ...