Recently, significant technological changes, greater customer demand and the rise of new business models have triggered a rapid increase in electronic service (e-service) innovations. Now, innovation in the provision of e-services has become one of the priorities of managers in order to gain a competitive advantage. However, few studies so far have explored the determinant factors needed in the...

Background: E-learning and telemedicine have become common methods in changing and developing medical education and clinical processes. The purpose of this study was to describe the innovations of blending e-Learning into the educational and medical processes of hospital services Methods: The process of action research included plan, act, observation and reflection was followed. Implementation,...

Global retailers are expanding their business to countries with diverse cultures and consumer preferences. Competitive and sustainable retail chains require advanced e-services linked to in-store digital innovations. This research focuses on cultural dimensions and the implications of implementing global and internet-linked e-service innovations. The research studies how cultural dimensions inf...

The development of Latvian State E-service was started in January, 2006 (Integrated State Information System (ISIS, Latvian abbreviation IVIS)). The customer and provider of the system is Secretariat of Special Assignments Minister for Electronic Government Affairs (SSAMEGA)). Since the middle of 2007 the infrastructure is accessible for E-service designers and developers. ISIS is based on Serv...

Currently a few integration and e-service development projects are started in Latvia. One of them is Integrated State Information System (ISIS, Latvian abbreviation IVIS), which was started in January 2006. Customer and provider of this project is the Secretariat of Special Assignments Minister for Electronic Government Affairs (SSAMEGA)). This project solution forms the infrastructure for eser...

Th is case study reports an innovative e-government experiment by a local government in Seoul, South Korea—Gangnam-gu. A new local political leadership in Gangnam made strategic use of e-government applications to exert greater political control over the local civil service bureaucracy. Th e authors fi nd that e-government applications possess political properties that can be applied eff ective...

This study investigates the process through which new innovation is adopted in the service sector in developing countries. Studies have investigated factors which contribute both to delays in the adoption of a new information technology (IT) innovation and to delays in the realization of its potentials. However, issues involved when organizations add layers of new IT innovations have not been a...

Innovations in information and communication technology (ICT) have dramatically influenced the nature and quality of government-to-constituent interactions all over the world. However the underlying structural, organizational and institutional components upon which technological innovation is superimposed are as widely divergent as the cultures from which they derive. As a result, the successes...