The present study aimed to analyze reprint request e-mail messages written by postgraduates (MA students) of two fields of study, namely Physics and EFL, to realize the differences and similarities between the two email types. To investigate the purpose of the study, a sample of 100 e-mail messages, 50 Physics and 50 EFL, were analyzed according to Swales’ (1990) model for reprint requests and ...

the present study aimed to analyze reprint request e-mail messages written by postgraduates (ma students) of two fields of study, namely physics and efl, to realize the differences and similarities between the two email types. to investigate the purpose of the study, a sample of 100 e-mail messages, 50 physics and 50 efl, were analyzed according to swales’ (1990) model for reprint requests and ...

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Buzzwords such as BAM (Business Activity Monitoring), BOM (Business Operations Management), BPI (Business Process Intelligence) illustrate the interest in closing the business process management loop (van der Aalst and van Hee, 2002; Dumas et al., 2005). This is illustrated by the Figure 1, which shows the increasing level of support for closing the so-called BPM lifecycle. The lifecycle identi...

This paper presents the design and implementation of a system to summarize e-mail messages. The system exploits two aspects of e-mail, thread reply chains and commonly-found features, to generate summaries. The system uses existing software designed to summarize single text documents. Such software typically performs best on well-authored, formal documents. E-mail messages, however, are typical...

BACKGROUND The doctor-patient relationship has been eroded by many factors. Would e-mail enhance communication and address some of the barriers inherent to our medical practices? METHODS Of our study population, 4 physicians offered e-mail communication to participating patients and 4 did not. Both patients and physicians completed questionnaires regarding satisfaction, perceived quality, con...

OBJECTIVE E-mail use in the clinical setting has been slow to diffuse for several reasons, including providers' concerns about patients' inappropriate and inefficient use of the technology. This study examined the content of a random sample of patient-physician e-mail messages to determine the validity of those concerns. DESIGN A qualitative analysis of patient-physician e-mail messages was p...