Along with the exponential growth of e-commerce activities, the world marketplace is undergoing a rapid transformation and retailing is one of the key areas of this revolution. In this paper, we introduce a concept called ‘cyberenhanced retailing’. Cyber-enhanced retailing is a paradigm that melds the advantages of e-commerce with the advantages of traditional physical retailing. The paper intr...

Whereas many research studies have focused on website features triggering consumer trust in eretailing, so far no study has attempted to identify all psychological antecedents of trust, i.e. what exactly “happens” in the consumer’s mind before or while the person decides to trust e-retailing. In contrast to other papers on the antecedents of trusting beliefs in specific e-retailing stores, this...

We present a prototype multi-agent system whose goal is to support a 3D application for e-retailing. The prototype demonstrates how the use of agent environments can be amongst the most promising and flexible approaches to engineer e-retailing applications. We illustrate this point by showing how the agent environment GOLEM supports social interactions and how it combines them with semantic web...

E-retailers are major players in the field of electronic commerce and their success would seem to depend on service quality, because they are selling the same products that traditional retailers sell. This article critiques Collier and Bienstock’s [5] new measure of e-retailing service quality and shows how the stages of e-retailing service quality can be more validly measured by adopting Rossi...

Although sustainability in the fashion industry has gained prominence from both business practices and academic research, retailing, a vital part of the supply chain, has not yet been fairly explored in academia. The interest in this area has increased lately, mainly due to the growing complexity within this dynamic context. Therefore, it is meaningful to conduct a systematic review of the rele...

This paper explores the issues that influence online retailing in Saudi Arabia. Retailers in Saudi Arabia have been reserved in their adoption of electronically delivered aspects of their business. Despite the fact that Saudi Arabia has the largest and fastest growth of ICT marketplaces in the Arab region, e-commerce activities are not progressing at the same speed. Only very few Saudi companie...

Online retailing (a model of B2C e-commerce) is growing worldwide, with companies in many countries showing increased sales and productivity as a result. It has great potential within the global economy. This paper looks at the current status of online retailing in Saudi Arabia, with particular focus on what inhibits or enables both the customers and retailers. It also analyses the status of Go...

Electronic commerce (e-commerce) seems to be a powerful tool for retailers. In our paper we show, how leading Austrian retailers reply to the ‘electronic revolution’ by analysing their electronic channels (webpages). We refer in our paper to the e-commerce, to end-users and to the ecommerce efforts of stationary retailing companies. In a first step we have integrated e-commerce to the instituti...

In grocery retailing, promotions and recommendations, derived from traditional data mining techniques, apply uniformly to all customers and not to individual ones, thus failing to meet each customer’s personal needs. On the other hand, recommender systems have been widely explored in the field of e-commerce managing to provide targeted personalized recommendations for products and services. Des...

The scope of this research is to develop and test a model for evaluating B2C e-commerce websites quantitatively. Consequently, this study seeks to investigate the relationship between the website interface of B2C e-commerce and virtual customer behavior, emphasizing the purchasing attitude and intention. The objective of this paper is, therefore, to research which features of a virtual store ef...