The reliability of distribution networks is inherently low due to their radial nature, consequently distribution companies (DisCos) usually seek to improve the system reliability indices with the minimum possible investment cost. This can be known as system-oriented reliability planning (SORP). However, there can exist some customers that are not satisfied by their reliability determined by ado...

background: due to the intense competition that has dominated the world economy, providing additional services to customers and quality improvement are not considered as added value but as necessary and inevitable. therefore, higher education, and focusing on customers, particularly students, is the main pillar of progress and comprehensive development of each country. hence, the purpose of thi...

This paper briefly outlines the main characteristics of an ongoing research aimed at developing a support library for implementing systems based on autonomous agents. The library is built upon active objects, whose concurrent behavior is disciplined −for each controlled object− by a corresponding controller, according to the dictate of aspect-oriented programming. So far, we implemented a preli...

In this paper, we present a conceptual framework that helps to better understand and assess the impacts of information technology on customer loyalty in retail banking. To do so, we define the concept of customer loyalty and identify its antecedents. A conceptual framework describing the impacts of information technology on loyalty is developed based on the literature in marketing, social psych...

regarding the highly intensive competition in the market, nowadays using customer-oriented strategies is necessary for retention and attraction of the costumers. nevertheless, using those kinds of strategies depends on understanding customer behavior patterns and classification of customers in accordance with those patterns. the current study aims to determine the strategies for dealing with ne...

The hotel industry has been facing fierce competition in recent years. It is important for hotels to conduct effective strategic planning competitiveness improvement achieve sustainable development. Prior studies on mainly use questionnaire data or internal data, which have the problems of insufficient neglecting customer perspectives. purpose this study was develop an integrated method custome...