When one field is used to define the observational unit in a dataset, it becomes difficult to alter the dataset to define a different observational unit. For example, customer drug purchases are usually defined by the purchase rather than by the customer. The Association Node in Enterprise Miner uses a customer identifier to link purchases when the purchase is the observational unit. However, t...

For many years, dynamic pricing has proven to be an effective tool to increase revenue in the airline and other service industries. Most studies, however, focused on monopolistic models and ignored the fact that nowadays consumers can easily compare prices on the Internet. In this paper, we develop a game-theoretic model to describe real-time dynamic price competition between firms that sell su...

rapid growth of e-commerce has made the competition quite different. in this new environment customers have wide choices and are looking forward to the support which guarantees the delivery of what they have chosen. this leads to complexity in the relationship between the provider and the customer which obviously is made more in a b2b environment. service level agreement (sla) is a key tool to ...

ÐWe consider the following natural model: Customers arrive as a Poisson stream of rate n, < 1, at a collection of n servers. Each customer chooses some constant d servers independently and uniformly at random from the n servers and waits for service at the one with the fewest customers. Customers are served according to the first-in first-out (FIFO) protocol and the service time for a customer ...

Customers are savvier and more demanding than ever. Competition is increasing and competitive advantage is fleeting. Once-strong relationships have weakened, customers faced with an exploding array of choices, are easily swayed by competitive offerings at lower prices. How can you possibly stay ahead of this juggernaut? The answer lies in a clear and concise customer strategy, led by a Chief Cu...