background and objectives: data on patient complains can be used as a feedback to improve the quality of healthcare services. the aim of this study was to develop an indicator for reliable retrieval of statistical data on patient complaints.   methods: a triangulated study was conducted. a comprehensive literature review was done to identifying the relevant major themes. two-rounds of delphi se...

When it comes to conflicts with psychiatric facilities, people with a mental disability are usually disadvantaged to the mentally healthy ones. This applies all the more to legal restrictive measures. Often clients depend upon the personnel's goodwill. This results in avoiding problems by not complaining and furthermore in discontent. Excessive demand in conflicts, caused by the illness, a lack...

This paper presents an ontology-based approach for managing and maintaining multilingual online customer complaints. To achieve trust and transparency in e-commerce communications and transactions, effective and cross-border complaint platforms need to be established and may be integrated in e-business activities. The effectiveness and width of such complaint service platforms depend on rising ...