Organizations have found that functional approach to business destroys flexibility and agility by gaining experience over the time. The main weakness with Task-based organizations is that they can hardly act flexibly and adapt themselves to the changing environment. In today’s' dynamic and competitive business world, organizations focus significantly on managing and improving their business pro...

This paper presents the definition of a Reference Application Architecture for the Customer Relationship Management (CRM) domain. The definition of the Reference Application Architecture is done by extracting best practices from five CRM commercial solutions: SugarCRM, Microsoft Dynamics CRM, Sage CRM, Oracle Siebel CRM and Salesforce CRM. The CRM Reference Architecture was developed considerin...

The Community Bureau of Reference of the European Communities has produced four batches of lyophilized serum Certified Reference Materials, two for cortisol (CRM 192 and 193) and two for progesterone (CRM 347 and 348). For cortisol, one of the pools consisted of serum from healthy blood donors, whereas the second batch was supplemented with pure cortisol. The progesterone Reference Materials co...

Due to the effective role of Markov models in customer relationship management (CRM), there is a lack of comprehensive literature review which contains all related literatures. In this paper the focus is on academic databases to find all the articles that had been published in 2011 and earlier. One hundred articles were identified and reviewed to find direct relevance for applying Markov models...

according to several reports, in spite of huge investment on customer relationship management (crm), risk of implementing such projects is high. one of failure factors is having no method to assess crm success comprehensively. nowadays, classic financial methods are common ways for assessing marketing and crm initiatives. but, the mentioned models are unsuitable to assess investments like crm t...

Protection Objectives Sensitive information protection IPR protection Privacy protection Protection Architectures Server-side reference monitor Client-side reference monitor SRM & CRM Server-side Reference Monitor (SRM) Client-side Reference Monitor (CRM) Traditional Access Control Trust Management Usage Control Sensitive Information Protection Intellectual Property Rights Protection Privacy Pr...

2. Direct Adaptive Control of Scalar Plant. Let us begin with a simple scalar adaptive system, ẋp(t) = apxp(t) + kpu(t) (1) where xp(t) ∈ R is the plant state, u(t) ∈ R is the control input, ap ∈ R is an unknown scalar and only the sign of kp ∈ R is known. For the direct adaptive controller we choose a reference model as ẋm(t) = amxm(t) + kmr(t)− l(x(t)− xm(t)). (2) All of the parameter above a...

This paper describes how we used generic schema matching algorithms to align the Foundational Model of Anatomy (FMA) and the GALEN Common Reference Model (CRM), two large models of human anatomy. We summarize the generic schema matching algorithms we used to identify correspondences. We present sample results that highlight the similarities and differences between the FMA and the CRM. We also i...

due to the effective role of markov models in customer relationship management (crm), there is a lack of comprehensive literature review which contains all related literatures. in this paper the focus is on academic databases to find all the articles that had been published in 2011 and earlier. one hundred articles were identified and reviewed to find direct relevance for applying markov models...

Nowadays, due to the growing development of eGovernment information systems, there is an increasing need to handle Public Sector Information (PSI) in a homogeneous way. Ontologies are currently a powerful tool to act as semantic reference models for the development of information systems and as semantic mediators for achieving interoperability. In this paper, we analyze the procedures that lead...