To most of the hundred millions of computer-users around the world, the inner workings of a computer are an utter mystery. Opening the box holds as much attraction as lifting the hood of a modern car. Users expect Information Technology professionals to help them with their needs for designing, locating, retrieving, using, configuring, programming, maintaining, and understanding computers, netw...

Reduce teaching to intellect and it becomes a cold abstraction; reduce it to emotions and it becomes narcissistic; reduce it to the spiritual and it loses its anchor to the world. . . . Good teaching cannot be reduced to technique; good teaching comes from the identity and integrity of the teacher. Parker J. Palmer The Courage to Teach (1998, p. 4, 10) 8 Evaluating: Assessing and Enhancing Teac...