the writers of this article have compared the satisfaction level of international tourists who traveled to isfahan for the first time and those who have repeatedly traveled to this city. one hundred and sixty tourists were selected randomly in 2002 and the data gathered through filling questionnaires. the result is surprising and indicates that the satisfaction level for those who have repeated...

Online game providers frequently encounter a dilemma, i.e., should they design games that offer only a limited challenge or ones that are highly challenging which will likely inspire gamers but may also create frustration. This study contributes to efforts to solve this dilemma by establishing when frustration does not reduce continuance intention and is the first answering this research questi...

this study focuses on a review of “Expectancy Disconfirmation Theory” (EDT) as a famous theory in measuring customer’s satisfaction. In today’s competitive e-marketplace, e-businesses that determine an efficient strategic think behind their e-commerce activities involve designing a qualified website and presenting good quality of products and services will be more successful in attracting custo...

In today’s competitive e-marketplace, designing a qualified website and presenting good quality of products and services will be more successful in attracting customer satisfaction. Measuring customer’s satisfaction by an empowerment tool that has ability to cover and make relationship among all concepts that are explained above is imperative. This study focuses on a review of “Expectancy Disco...

This empirical research paper investigates the role a website plays in combating asymmetries of information when consumers assess the quality of a service offering. Specifically, this paper reports on an empirical study that examines the effects of website quality signal as well as signal expectancy-disconfirmation on assessments of service quality. The signaling theory and expectancy-disconfir...

This paper provides a better understanding of the impact of e-quality on customer satisfaction which leads to the retention of loyal customers to airline e-ticketing websites. In this paper website quality is divided into three levels including: “website performance”, “website information” and “website online service”. Three sets of E-SERVQUAL criteria are chosen following a review of prior air...

Most of the existing studies on open source software (OSS) have been focusing on software development process while how and why OSS is accepted by software developers is yet to be uncovered. This paper adopts expectancy disconfirmation model to explain the process and major factors of user satisfaction on OSS. An empirical research based on questionnaire survey is performed to study the influen...

The aim of this paper is to investigate the constructs of Technology Readiness Index (TRI) and the Decomposed Expectancy Disconfirmation Theory (DEDT) as determinants of satisfaction and continuous use intention in e-learning services applied in public organizations. The research was conducted by online survey in a sample of 343 employees of two public organizations in Brazil who have had e-lea...

This paper integrates expectancy disconfirmation theory and justice theory to construct a model for investigating the motivations behind people’s knowledge sharing in open professional virtual communities. The study holds that three dimensions of positive disconfirmation (i.e., knowledge quality, self-worth, and social interaction), three dimensions of justice (i.e., distributive, procedural ju...