Human capital is the foundation for organizational improvement and innovation. Lots of organizations have been relentlessly focusing on education and trainings for employees to increase employees’ capabilities and organization’s performance. The objective of this study is to integrate QFD and ISO 10015 to set up a framework of human capital management by applying ISO 10015 as a planning tool to...

the aim of this study was to evaluate the needs assessment component of service education programs for the managers and staff at the department of youth and sports based on the iso 10015 standard. the research method was a descriptive survey conducted as a case study. the statistical population consisted of all managers and staff, consisting a total of 120 of the esfahan province general direct...

From the global popularity of lifelong learning, people are looking for opportunities to improve their competence that triggers a booming market demand for continuing education. Developing a new strategy for this new challenge becomes the critical mission for universities to pursue the excellence in continuing education. To implement quality assurance mechanisms into administrative and operatin...

The research aims to evaluate the quality of training in National Insurance Company accordance with International Standard for Training ISO (ISO 10015: 2019). application and documentation requirements specification items. checklist was approved collecting data information, a workshop held officials accuracy accessing data. list included (104) questions distributed over all items specification,...

The aim of this study was to evaluate the needs assessment component of service education programs for the managers and staff at the Department of Youth and Sports based on the ISO 10015 standard. The research method was a descriptive survey conducted as a case study. The statistical population consisted of all managers and staff, consisting a total of 120 of the Esfahan Province General Direct...