UNLABELLED The operational definition of interpersonal communication is "the ability of the provider to elicit and understand patient concerns, to explain healthcare issues and to engage in shared decision-making if desired." OBJECTIVE To examine how well interpersonal communication is captured in validated instruments that evaluate primary healthcare from the patient's perspective. METHOD ...

UNLABELLED The operational definition of first-contact accessibility is "the ease with which a person can obtain needed care (including advice and support) from the practitioner of choice within a time frame appropriate to the urgency of the problem"; accommodation is "the way healthcare resources are organized to accommodate a wide range of patients' abilities to contact healthcare providers a...

AIM To validate the Bulgarian EUROPEP-questionnaire and its implementation to measure patient evaluation of general practice care in Bulgarian population. METHODS A multicenter cross-sectional study was conducted at twenty five primary care practices from South-Central Region of Bulgaria. A total of 1000 adult patients aged over 18 years and visiting the practice for more than a year were app...

The operational definition of interpersonal communication is “the ability of the provider to elicit and understand patient concerns, to explain healthcare issues and to engage in shared decision-making if desired.” Objective: To examine how well interpersonal communication is captured in validated instruments that evaluate primary healthcare from the patient’s perspective. Method: 645 adults wi...

The Chronic Care Model (CCM) is a conceptual framework that supports the evidence-based proactive and planned care of chronic diseases. Our aim was to validate a Slovenian translation of Patient Assessment of Chronic Illness Care (PACIC)--a self-reported instrument designed to measure the extent to which patients with chronic illnesses receive care congruent with CCM--on a sample of patients wi...

OBJECTIVE Patient evaluation of family practice care is the most direct assessment of quality of healthcare services provided. This study aimed to evaluate family practice care and to assess patient views on the attributes of a good family physician. METHODS A multicentre cross-sectional study was conducted at 18 family practice clinics of Aga Khan Hospital, Karachi, Pakistan. A total of 600...

AIM To implement quality improvement programs and assess the clinical effectiveness within the primary care setting. METHODS The introduction of clinical governance teams, the establishment of a patient-based record system, and the dissemination of practice guidelines were included among the efforts made to improve the quality of care. The clinical effectiveness was measured using EUROPEP (Eu...

BACKGROUND Patients' evaluation of medical care is an essential dimension of quality of care and an important aspect of the feedback cycle for health care providers. The aim of this study was to document how patients with a Turkish background evaluate primary care in Germany and determine which aspects of care are associated with language abilities. METHODS The study was based on an observati...