Purpose Longitudinal studies have shown that consumer satisfaction has increased over the last 15 years, whereas trust and loyalty decreased during same period. This finding contradicts trust–value–loyalty model (TVLM), which posits higher increases consumers' trust, value levels. To explain this counterintuitive trend, study draws on models of formation to integrate stereotype content TVLM. It...

In data envelopment analysis, the relative efficiency of a decision making unit (DMU) is defined as the ratio of the sum of its weighted outputs to the sum of its weighted inputs allowing the DMUs to freely allocate weights to their inputs/outputs. However, this measure may not reflect a the true efficiency of a DMU because some of its inputs/outputs may not contribute reasonably in computing t...

Concepts such as disease and health can be diYcult to define precisely. Part of the reason for this is that they embody value judgments and are rooted in metaphor. The precise meaning of terms like health, healing and wholeness is likely to remain elusive, because the disconcerting openness of the outlook gained from experience alone resists the reduction of first-person judgments (including th...