With the economic intensification of a country is on accelerating mode, role of banking industry is also important in this growth. In a hyper-competitive market all commercial banks in Bangladesh are faced with challenges of retaining the existing and attracting new customers. The aim of the research is to take the opinions of different peoples in Rajshahi city, Bangladesh about the service qua...

The concept of business banking relationship, ie, the relations between banks and their client firms, as found in literature, is a poor conceptualisation of a rich and complex phenomenon whose structural, dynamic and organisational aspects are thus neglected. Most studies stress the operative and administrative issues whilst others looked at the relationships between banks and their customers a...

Before granting new credits, banks must gather qualitative and quantitative information about their prospective customers in order to start a rating process which allows them to assess the credit requestor’s risk class. Driven by intense structural changes within the financial industry and as a result of the specifications of the Basle II accord with regard to the rating process, banks are curr...

This study aims to investigate the effect of perceived value of banking services on the key indicators of consumer behavior. The study population includes the customers of private banks in Tehran City. The data collection tool used in this study is a questionnaire the face validity of which was confirmed by the experts and respondents and the reliability of which was measured and confirmed usin...

I nternet banking is increasingly popular both in Norway and elsewhere. Banks have actively encouraged this cost-saving trend by persuading customers to sign up. Customers, attracted by online banking’s convenience, seem largely unconcerned about identity theft and phishing email scams. In fact, most customers seem to believe that Internet banking is quite safe simply because their banks told t...

We study an oligopoly model of banking that allows us to evaluate the two leading explanations for banks’ ability to earn rents. In the model, banks can either invest in information acquisition, or in market power (through product differentiation). The two versions generate different predictions that are tested using panel data on Finnish local banks. We find that banks’ investments in branch n...

Abstract The intensification of the competitive environment between financial and credit institutions and the provision of new financial services in order to retain and attract customers, has made the use of more efficient electronic banking tools an inevitable necessity. Therefore, the present study intends to rank banks in terms of the efficiency of electronic services. In order to achi...

The main objective of the paper is to investigate customer treatment, financial efficiency and supporting customer services with modern banking technology in financial institutions. The customer orientation and business performance of financial institutions targets customer services to maintain long term mutual relationships. The findings of the study has direct practical relevance for the bank...