Wheelchair mobility is a prerequisite to being able to carry out important activities and to participate in social life. Level of satisfaction with the wheelchair and overall quality of life were found to be positively associated. The aim of this study was to determine the level of satisfaction of French manual wheelchair (MW) users and caregivers with MW characteristics. A total of 132 users a...

The issue of consumer information privacy, arguably the most substantial and persistent problem confronting e-commerce companies in general and online social networking service providers in particular, often results in unsatisfied customers. Researchers have investigated privacy from various perspectives and in a multitude of settings, yet there have been few attempts to understand privacy vers...

Social network services (SNS) have simplified social interactions between users. However, some SNS attract many users in the early stages, but suffer from turn over later. SNS of practice should aim to retain its existing users and attract potential users by providing superior customer value which leads to greater satisfaction and loyalty. This empirical study applied SEM to explain the impacts...

Generating a sequence of music tracks recommendations to a group of users can be addressed by balancing the users’ satisfaction for a set of recommendations (the playlist), rather than finding items that individually provide good average satisfaction to the users. In this paper we introduce a ‘Balancing’ technique that builds a tracks’ sequence iteratively while constantly balancing users’ sati...

Despite the importance of matching different viewpoints on IS service quality in organizations, there is still little understanding about how perceptual congruence between IS professionals and users affects user satisfaction. Drawing on cognitive dissonance theory and perceptual congruence research, our study examines 169 matched-pair survey responses using polynomial regression and response su...

purpose: this study investigates the satisfaction score of the potential users from resources and services offered by the digital library of shiraz university. methodology: this is a quantitative study and the type of research project is the survey. a questionnaire is used for data collection. the study sample consisted of faculty members and graduate students at shiraz university for this stud...