This forum paper is intended to stimulate a debate on a fundamental conceptual issue in trust research. It argues that the dominant stream of literature focuses too much on the micro level of trust building processes and hence promotes a reductionist understanding of the phenomenon. In future trust research, it is suggested to place considerably more emphasis on the ‘constitutive’ embeddedness ...

Maintaining trust in cloud computing is a significant challenge due to the dynamic nature of cloud computing and the fragility of trust. Trust can be established by conducting successful transactions and meeting all the parameters of the Service Level Agreement (SLA) drawn up between two interacting parties. Trust can be maintained by continuous monitoring of these predefined SLA parameters. Th...

In this paper, we apply principles of trust derived mostly from interpersonal communication and human-computer interaction research to computer-mediated exchange (CME). We define key terms and synthesize relevant literature identifying four sources and seven dimensions of trust. Combining these sources and dimensions, we offer a trust taxonomy enabling trust analysis of exchange partners in CME...

Academic discourse on trust is fractured along disciplinary lines. Security theorists routinely use a definition of trust which, apparently, has little in common with any of the definitions of trust that appear in the sociological and psychological literature. In this essay, we extend a recently-proposed framework for the technical analysis of secure systems, so that its notion of trust is roug...

Given the uncertainties of e-business, this paper examines the role of institutional trust, which has been viewed as a key facilitator of electronic marketplaces (Pavlou, Tan, & Gefen 2003). In doing so, we draw upon the principles of research on traditional EDI via value-added-networks to develop a set of theory-driven institutional trust-building facilitating conditions; namely, (a) IT connec...

In ecommerce, many market followers would like to have personalization systems in place to more effectively compete with market leaders. However, retailers face a significant challenge in forming initial trust with new customers, especially when the new customers are culturally diverse. Acknowledging this dilemma, this study examines the moderating cultural effects of espoused individualism/col...

Although IS literature is quite rich on analyzing control modes in interorganizational relationships, there exists quite sparse empirical work on the effects of control modes on the relationship between a platform vendor and thirdparty developers in software-based platform ecosystems. Drawing on IS control literature and trust theory, we conducted an online survey with 125 game developers of th...

CONTEXT – Trust plays a vital role in establishing and maintenance of the outsourcing relationships between client and vendor organisations. OBJECTIVE – This paper aims to review the literature in a systematic way to identify the factors that can have a positive impact on trust building and its maintenance between the clients and vendors organisations in the context of offshore software outsour...

This paper presents a model providing a feedback structure that clarifies the nature of the reinforcing processes involved in the development of trust through collaborating in a project. The feedback structure is grounded in data from a project where a prototype system was built, and it is consistent with the literature on trust, collaboration and diffusion of innovation. Four feedback processe...

In this paper, I consider a specific channel through which trust between parties to an exchange can go on to affect nations’ comparative advantage in certain industries. My approach revolves around the autonomy that employers (principals) grant to workers (agents), which is a key feature of workplace organization. I hypothesize that social trust generates a comparative advantage in industries w...