This paper presents a set of six principles of facilities management (FM) with supporting discussion through selected case studies to justify these principles, which were put forward through a rigorous quantitative analysis through a TRIZ process underpinned by extensive literature review into industry standards, professional guidance and best practice relating to FM. The six principles covers ...

As physicians, we often like to think that the doctorpatient relationship is the key to effective health care. In reality, while the doctor-patient relationship is very important, it isn’t the only relationship that matters. There are numerous “touch points” in our health care system. They occur whenever someone interacts with a patient or acts on behalf of a patient. Often, communication acros...

Last week we looked at structural issues. Specifically, the oversupply glut of 3 billion workers competing for the work that 800 million workers were doing before the internet opened the world to the emerging market supply chain. Think China’s massive infrastructure build out – the excess manufacturing and labor capabilities and also think about Korea, Singapore, Taiwan and India. Fifteen dolla...