environmental pollution with heavy metals is a global struggle. phytoremediation is an effectiveand low-cost technology for refinement of polluted soils. this research was conducted in zanjan province(located in north west iran) where metallurgical industries are developed quickly. in this study, based on theheavy metals contamination of soil in the studied area six sampling sites were selected...

Quality function development (QFD) is a planning tools used to fulfill customer expectation and QFD is a systematic process to translating customer requirement (WHATs) into technical description (HOWs). QFD aims to maximize customer satisfactions related to enterprise satisfaction. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the r...

GHOZIKALI M.G. Tabriz Health Services Management Research Center BORGINI A. Department of Environmental Health Engineering TITTARELLI A. East Azerbaijan Province Health Center AMRANE A. Tabriz University of Medical Sciences, Tabriz, Iran MOHAMMADYAN M. Department of Environmental Health Engineering HEIBATI B.* School of Public Health and Center for Air Pollution Research (CAPR) YETILMEZSOY K. I...

Quality function development (QFD) is a planning tools used to fulfill customer expectation and QFD is a systematic process to translating customer requirement (WHATs) into technical description (HOWs). QFD aims to maximize customer satisfactions related to enterprise satisfaction. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the r...

H. Soltani, M.R. Yaftian*, A. Zamani and M. Ghorbanloo a Phase Equilibria Research Laboratory, Department of Chemistry, Faculty of Science, University of Zanjan, 45371-38791, Zanjan, Iran Environmental Science Laboratory, Department of Environmental Science, Faculty of Science, University of Zanjan, 45371-38791, Zanjan, Iran c Inorganic Research Laboratory, Department of Chemistry, Faculty of S...

This research investigates the methods for improving the quality of IT services (electronic services) in the Melli Banks branches in Mashhad province, where QFD and ANP models were operated. To this concern, three-dimensional, usability, service interaction and information quality to improve IT service quality were examined. The results of the analysis of the opinion of Melli Bank Customers ind...

background: measurement of patients’ satisfaction as a reliable indicator of quality of hospital service shows the ability of care providers to meet patients' expectations. this study was conducted to assess patients’ satisfaction in hospital services. methods:  this cross-sectional study was carried out at the zanjan university of medical sciences in 2013 -2014. a total of 486 were select...