Objective: Technological advances have prompted many businesses to introduce self-service technology (SST) improve customer waiting times and reduce operational costs. This study aims determine the factors linked acceptance of by customers at fast-service restaurants. Research Design & Methods: research uses a quantitative method surveying 172 who had visited restaurants within preceding si...

Service-Oriented Architectures provide integration of and interoptablity for independent and loosely coupled services. Web services and the WSRF standards are frequently used to realise such Service-Oriented Architectures. In such systems, autonomic principles of self-configuration, self-optimisation, self-healing and self-adapting are desirable to ease management and improve robustness. In thi...

Current computing environments are becoming increasingly complex in nature and exhibit unpredictable workloads. These environments create challenges to the design of systems that can adapt to changes in the workload while maintaining desired QoS levels. This paper focuses on the use of online analytic performance models in the design of self-managing and self-organizing computer systems. A gene...