BACKGROUND Turnover intentions refer to employees' intent to leave the organization and, within call centers, it can be influenced by factors such as relational variables or the perception of the quality of working life, which can be affected by emotional dissonance. This specific job demand to express emotions not felt is peculiar in call centers, and can influence job satisfaction and turnove...

Article history: Received 22 August 2013 Available online 5 December 2013 Research has shown that job satisfaction is determined by both cognitions about the job and affect at work. However, findings from basic and applied attitude research suggest that the extent to which attitudes are based on affective and cognitive information is contingent on stable individual differences, in particular ne...

With more organizations looking for employees who take initiative and respond creatively to the challenges of the job, engagement and psychological empowerment becomes important at both individual and organizational levels. Engaged employees are generally more satisfied with their work, committed and effective at work. According to the JDR model (Schaufeli and Bakker, 2004), engagement may be p...

In today’s era, the business success is based on the employee abilities and capabilities. Workfamily conflicts is becoming more common now a day due to work pressure and family responsibilities. This research focuses on the relationship between work-family conflict and its impact on job satisfaction leading to turnover. The Sample size selected for this research is about 200 participants that a...

This research examines how intrinsic need satisfaction during volunteer work relates to the job attitudes of volunteers (Deci & Ryan, 2000; Ryan & Deci, 2000). We distinguish between autonomy, competence, and relatedness needs, and predict these to have distinct effects on volunteers’ job satisfaction and intent to remain with the volunteer organization. We then compare volunteer workers to a m...

Organizational literature has demonstrated remarkable attention to the relationship between job and life satisfaction. Approaching the relationship between job and life satisfaction from an attitudinal perspective, the present study was conducted to examine the relationship between job and life satisfaction in Southern Saudi Arabia. It also aimed to investigate the contribution of demographic a...

background: the success of any organization depends on  the efforts and job satisfaction of its employees. the aim of this study was to determine the factors affecting job satisfaction among the staff of teaching hospitals in hamadan, iran. methods: this was a descriptive cross-sectional study on 350 staff members of 5 teaching hospitals in hamadan. subjects were selected by stratified random s...

Purpose: Customer satisfaction in modern organizations requires employees' job satisfaction that can be led to performance improvement in the organization. In this regard, self-leadership and strengthening of it among the employees and managers can facilitate this subject. The purpose of this paper is to study the relation between self-leadership with job satisfaction and performance improvemen...

This study explored the impact of staff group role and length of organizational tenure in the relationship between the awareness of stress interventions (termed intervention awareness: IA) and the work-related attitudinal outcomes of university employees. A two-wave longitudinal study of a sample of 869 employees from 13 universities completed a psychosocial work factors and health questionnair...