What characterizes the language of people who have known one another for a long time? In the US one thinks of groups of friends, leaning in towards one another, smiling broadly, and finishing one another’s sentences in their eagerness to contribute to the conversation. The details may differ from culture to culture, but the fact of differences between groups of friends and groups of strangers s...

Résumé. Les systèmes de gestion des connaissances servent de support pour la création et la diffusion de mémoires d’entreprises qui permettent de capitaliser, conserver et enrichir les connaissances des experts. Dans ces systèmes, l’interaction avec les experts est effectuée avec des outils adaptés dans lesquels une formalisation graphique des connaissances est utilisée. Cette formalisation est...

As rapport is an overworked word with counselors, so is transference among psychotherapists. Indeed, the indiscriminate use of these terms has led to their being considered to be, to some extent at least, synonymous. In this indiscriminate use of the term, transference is applied to the total relationship between the therapist and client. This total relationship is, however, sometimes referred ...

The Internet Paradox refers to findings that demonstrated that the increase in communications brought about by Internet usage actually had negative effects on user’s psychological well-being and social involvement. This study proposes that face-to-face contact promotes the development of rapport and thereby individuals that use the internet excessively will lack these necessary social skills. S...

This study tested the effects of narrative practice rapport building (asking open-ended questions about a neutral event) and a putative confession (telling the child an adult "told me everything that happened and he wants you to tell the truth") on 4- to 9-year-old maltreated and nonmaltreated children's reports of an interaction with a stranger who asked them to keep toy breakage a secret (n =...

Past research has indicated that rapport helps negotiators overcome interpersonal friction and find cooperative agreements. Study 1 explored differences in the behavioral dynamics evoked by e-mail versus face-to-face negotiation. Although some behavioral content categories differed in ways pointing to strengths of e-mail, the strongest pattern was that e-mail inhibited the process of exchanging...