نتایج جستجو برای: quality of institutions
تعداد نتایج: 21212771 فیلتر نتایج به سال:
the study addresses performance control matrix (pcm) to determine service quality items of priority for improvement. most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting employee satisfaction. therefore, this study develops an integrated model to improve service quality in taiwanese finance industry employees. a ...
‘Whistleblowing’ has come to increased prominence in many health systems as a means of identifying and addressing quality and safety issues. But whistleblowing – and the reactions to it – have many complex and ambiguous aspects that need to be considered as part of the broader (organisational) cultural dynamics of healthcare institutions.
چکیده ندارد.
چکیده مقدمه : پژوهش حاضر با هدف ترجمه و تعیین پایایی و روایی نسخه فارسی پرسشنامه ژنریک " شاخص کیفیت زندگی"(quality of life index) برای اندازه گیری کیفیت زندگی در ایران طراحی و انجام شد. روش : پس از اخذ اجازه از طراحان پرسشنامه ، بر اساس روش توصیه شده forward-backward، پرسشنامه مذکور ترجمه و در مطالعه ای آزمایشی به کار برده شد و پس از اعمال تغییرات لازم، پرسشنامه نهایی در بین 130 نفر از دانش...
The main objective of the paper is to investigate customer treatment, financial efficiency and supporting customer services with modern banking technology in financial institutions. The customer orientation and business performance of financial institutions targets customer services to maintain long term mutual relationships. The findings of the study has direct practical relevance for the bank...
University is a learning institution that train students in economic, social and cultural fields and develop their professional skills which causes opportunities for their progress and prepares them to enter the working areas. The growth and spread of these institutions have led to the significance of customer-centered strategies and to improve their services. To this end, the ServQual methodol...
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