The ISO 9000 quality management system has been widely accepted and adapted as a national standard by most industrial countries. Despite its high popularity and the urgent demand from customers to implement ISO 9000, some major concerns for those organizations that are seeking registration to ISO 9000 include the expensive cost and the lengthy time to implement. The purpose of this paper is to ...

The revised ISO 9001 will require companies to fundamentally restructure their existing quality management system and to adapt it to the processes taking place in the individual company. In this context, it is of utmost importance not only to identify current weak points but also to retain the positive effects of the present Quality Management System. Based on the results of an empirical survey...

Purpose The authors of this study, who adopted a holistic view the international organization for standardization (ISO) 9000 series standards, aimed to evaluate current status standards within framework quality movement. Specifically, evaluation covered two dimensions, i.e. significance content included in and standards’ elaboration, which encompasses such issues as, instance, their correctness...

With the increase in complexity and globalization, business environment has made R & D very important to an organization for its survival. ISO 9001: 2000 standard has influenced, to a great extent, the management of quality in an organization – big or small by introducing the concept of continual improvement and customer satisfaction in the system irrespective of its activities. This paper disc...

Context: Quality of Service (QoS) is a major issue in various web service related activities. Quality models have been proposed as the engineering artefact to provide a common framework of understanding for QoS, by defining the quality factors that apply to web service usage. Objective: The goal of this study is to evaluate the current state of the art of the proposed quality models for web ser...

From the global popularity of lifelong learning, people are looking for opportunities to improve their competence that triggers a booming market demand for continuing education. Developing a new strategy for this new challenge becomes the critical mission for universities to pursue the excellence in continuing education. To implement quality assurance mechanisms into administrative and operatin...

In recent years, several Total Quality Management (TQM) techniques have been introduced for better Software Quality Management. One of these techniques is Quality Function Deployment (QFD). This papers shows how QFD has been applied to an existing software quality assessment technique, the Quality Factor technique (QF). This improved technique, QFD, uses ISO/IEC 9126:2000 standards in its imple...

conclusions generally, there is a lack of robust and high quality empirical evidence regarding the effects of iso 9001 and the efqm model on the quality care provided by and the performance of hospitals. however, the limited evidence shows that iso 9001 and the efqm model might improve hospital performance. results seven out of the 121 studies that were retrieved met the inclusion criteria. thr...

1. ISO and QS introduced 2. The ISO and QS process: Levels, classifications, tiers, 9000-9004 3. ISO 9000 based requirements, QS focus 4. Launch systems for quality 5. Fundamental launch definitions, classifications, phases 6. The service function 7. Service as an upstream management function--value added 8. Capacity, SOP and other synchronous relationships to Kaizen in service 9. Understanding...

The National Association for Industry-Education Cooperation (NAIEC) creates an approach for school system improvement that combines the necessary standards for achieving mileposts of the Baldrige Quality Criteria and the International Organization of Standardization (ISO) 9000 Standards for Education. Together, the Baldrige Criteria and ISO Standards meet the requirements for developing a high-...