This paper presents the concepts and principles of Quality Function Deployment (QFD) as they have been implemented by Ford company. The paper illustrates the essential linkages between external & internal customers to suppliers (i.e., 'Voice-Quality-Satisfaction' Chains). It discusses the various arguments and proposals that link together the end user customers voice to the internal customer-su...

11 Article history: 12 Available online xxxx 13 Keywords: 14 Fuzzy QFD 15 FAHP 16 FAD 17 SoQ 18 Shipping investments 19 Tanker markets 20 2 1 a b s t r a c t 22 Q5 Studying the market has crucial roles for executing the shipping investment decisions in maritime trans-23 portation industry. The high level of managerial effort requires bringing market tendencies with the up-24 to-date data over d...

Background. Considering that a person's physical and psychological possibilities are not limitless, the technical means used by athletes are of great importance. In order to achieve high results in the kayak sprint competition, users-athletes orient to the highest quality products; therefore, a significant task falls to their manufacturers to analyze the competitors' products, evaluate users' n...

This paper presents an approach to the application of Quality Function Deployment that brings together the models developed by Don Clausing (Enhanced QFD) and Akao. In this way, the proposed approach benefits from focusing, at the same time, at: parameter extraction, systematizing the decision taking process within its matrices (Enhanced QFD); and the identification of relationships among diffe...

The study explores the tradeoff between efforts to benchmark on product-development practices and be customer focused in the implementation of a quality-improvement method. The results of a survey of thirtythree firms' experience with quality function deployment (QFD) reveal that benchmarking on how competitors, peers, or role models develop products facilitates process improvement but hinders ...

Quality function deployment (QFD) is a product development process used to achieve higher customer satisfaction: the engineering characteristics affecting the product performance are designed to match the customer requirements. From the viewpoint of QFDs designers, product design processes are performed in uncertain environments, and usually more than one goal must be taken into account. Theref...

Six Sigma is a popular management strategy for the shop floor. Can it be applied to software? Software development is knowledge acquisition – it is different from industrial engineering. This paper explains the mathematical foundations for statistical thinking when lack of data samples prevents the use of proper statistics. The approach is based on Deming’s process chains and Akao’s Quality Fun...

An investigation is described into the application of quality function deployment (QFD) and case based reasoning (CBR) to software quality assessment. It is believed that the integration of CBR and QFD may be an effective means of supporting the development of quality software. The main aim in the research is to develop a CBR oriented software quality advisor to support the attainment of qualit...

Setiap perusahaan menginginkan usahanya sukses dan mampu bertahan lama. Demikian halnya dengan objek penelitian ini yaitu di Industri Kecil Garmen X pesaing yang memproduksi garmen pembuatannya menggunakan mesin otomatis. Bagaimanapun industry kecil menghendaki penjualannya makin meningkat bersaing produk merk lain Aplikasi Quality Function Deployment (QFD) Untuk Meningkatkan Kualitas Produk Ga...