Ruiz-Vanoye, Jorge A.; Díaz-Parra, Ocotlán; Nolazco-Flores, Juan Arturo; Canepa Saenz, Ana; Hernández, Víctor H.; Mendoza Gongora, Heriberto Quality Function Deployment (QFD) House of Quality for Strategic Planning of Computer Security of SMEs International Journal of Combinatorial Optimization Problems and Informatics, vol. 4, núm. 1, eneroabril, 2013, pp. 39-53 International Journal of Combin...

This paper demonstrates how an institution of higher education, explicitly Kazakhstan Institute of Economics, Management and Strategic Research, KIMEP, can apply the Quality Function Deployment (QFD) to translate Voices of Customer (VoC) into program requirements. The student needs and requirements were identified to develop the foundation in delivering quality curriculum and services in higher...

Now-a-days software manufacturing companies usually try to capture market share with rapid software development. Actually the development of high quality software products can decrease cost by reducing rework and increasing productivity. For that, reason selection of software projects is an important task. Several factors come into consideration while selection of proper project for a specified...

Quality function deployment (QFD) is a planning and problem-solving methodology used to translate customer requirements (CRs) into engineering characteristics (ECs) in the course of new product development (NPD). Estimating the correlation measures among ECs is a crucial step in the product planning house of quality (PPHOQ) construction process because these measures seriously affect the planni...

Quality function deployment (QFD) is a systematic process for translating customer needs into engineering characteristics, and then communicating them throughout the enterprise in a way to ensure that details are quantified and controlled. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the relationships between both customer needs an...

In metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. Nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. Th...

The quality of mobile services in the mobile and wireless world is ultimately judged in terms of customer satisfaction. This is particularly true for the third generation (3G) and beyond multimedia mobile services which should meet or exceed customer expectations. In this study Quality Function Deployment (QFD) is used for the first time as a quality improvement approach for building customers’...

in this ever-changing business scenario, the manufacturing product industries have to be in position to rec-ognize the ever changing pulse and demands of the market. customer satisfaction and quality management has become a strategic issue for companies in the new millennium. quality function deployment (qfd) lit-erature suggests that building up the house of quality (hoq) is not a difficult ta...

Quality function deployment (QFD) is a customer-driven approach in processing new product developments in order to maximize customer satisfaction. Determining the fulfillment levels of design requirements (DRs) and parts characteristics (PCs) is an important decision problem during QFD activity processes for new product development. Unlike the existing literature, which mainly focuses on the de...

All systems of quality management address the same standards and objectives of quality education, but with varied emphasis on inputs, throughputs, or outputs. Quality Function Deployment (QFD) is a form of management functional with objectives. Deployed in Universities, it probes the relationship between the cognitive, psychomotor and affective traits of graduates as products on one side, and t...