understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. this study explores the effects of service quality, trust and perceived value on customer satisfaction, which, in turn, affects continuance intention of mobile services. service quality and customer satisfaction were measured by multiple dimensions. a research model was deve...

grid computing is an emerging computing paradigm that will have significant impact on the next generation information infrastructure. due to the largeness and complexity of grid system, its quality of service, performance and reliability are difficult to model, analyze and evaluate. this paper proposes a virtual tree-structured model of the grid service. this model simplifies the physical struc...

nowadays employees in public service organizations have important roles in realizing the goals of organizations and particularly their service quality. one type of organizations in which service quality has very important role, are hospitals which are in contact with a large number of patients and their relatives. the previous researches have shown that organizations service quality is affected...

The type of the applications for which Internet is being used has changed over the years. Multimedia applications, Real-time applications and Game playing require Quality of service. IEEE has proposed IEEE 802.11e, a quality of service extension to the wireless LAN standard IEEE 802.11. In this paper service differentiation ability of 802.11e is evaluated. Identical traffic is considered for al...

this study examines the impact of service quality on customer satisfaction and loyalty in indian banking sector by applying servperf scale. a total of 50 customers of state bank of india, mohan nagar township branch of salem district in tamilnadu were interviewed on convenient basis for the above purpose.  tools like exploratory factor analysis. inter-correlation, analysis of variance, multiple...

Because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. A multidimensional measurement model (MS-Qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...

This paper reports on the minimization of the average waiting time of the customers in the M/G/1 queue with vacation. Explicit formula for the unknown service parameter of a particular customer has been obtained by considering the exhaustive service discipline in the case of multi-user with unlimited service system. Moreover, results in case of partially gated and gated service disciplines unde...