In recent years, a significant factor for success of service industry is the rate of meeting customers’ expectation and after service recovery satisfaction especially in banking system. The aim of this study is to fill the existing gaps in the marketing literature by providing a comprehensive model to examine the impacts of perceived justice on secondary satisfaction through the mediating role ...

maintaining customer interest to repurchase is an important issue in today's competitive market of italian restaurants in tehran. therefore, determining the reasons that caused switching intention in customers, can be leading to arrange marketing purposes. so this research intends to evaluate effect of perceived quality, satiation and satisfaction on switching intention and to examine mode...

The purpose of this research is to examine the issues that affect customers' behavioral character and purchasing behavior. The study proposes a research hypothesis with independent variables that include social presence, trust, and information asymmetry, and the dependent variable purchase decision making, to explain differentiated customer decision making processes in social commerce (S-commer...

Previous studies of online stores have concentrated on identifying various attribute and benefit dimensions important to customers and neglected delving into underlying motives of customers engaging in shopping online. The current study identified personal values as underlying motivations, which have received less attention but carry important meanings in explaining customers loyal behavior. Fr...

This study investigates the factors affecting the brand loyalty of the customers of Auto-mobile industry in region of Pakistan with the use of ECSI model. A well-organized structured questionnaire was distributed among the customers of Auto-mobile industry. The questionnaire was based on 5 Point likert-type scale. Results show that the customer expectations have a direct positive impact on perc...

A new queue, referred to here as the HetSigma queue, in the Markovian framework, is proposed in order to model nodes in modern telecommunication networks. The queue has many of the necessary ingredients, such as joint (or individual) Markov modulation of the arrival and service processes, superposition of K CPP (compound Poisson process) streams of (positive) customer arrivals, and a CPP of neg...