Few would question that frontline nurse managers are critical to the success of any organization. They are the key interface with patients, nursing staff, medical staff, other clinical and ancillary staff, and administration. This makes the role one of the most difficult and one of the most important in any healthcare setting. Despite the importance of the role, many new managers receive little...

the purpose of this study was to explore the impacts of: knowledge management, senior managers, staff, technology, consensus, service customization, and integration, as the factors effecting customer relationship management (crm) implementation in parsian international hotels. in this study the population was composed of parsian hotels managers and experts. due to their small number (n=53), cen...

export and the readiness to export constitute the first step of international marketing, which are affected by both internal and external factors of firms. one of the most important internal  factors is the presence of skilled personnel. the purpose of this study was to define the relationship between staff qualification and encouragment with the readiness level of iranian pharmacuetical firms ...

BACKGROUND Health care has experimented with many different quality improvement (QI) approaches with greater variation in name than content. This has been dubbed pseudoinnovation. However, it could also be that the subtleties and differences are not clearly understood. To explore this further, the purpose of this study was to explore how hospital managers perceive lean in the context of QI. M...

background: this study investigated the relationship between people's attitudes towards the safety culture and comparing its perceptions among three levels of refinery personnel: top management, supervisory staff and frontline workers by conducting safety culture survey. methods: a questionnaire comprising general information and 59-safety attitude statement were distributed among 237 workers, ...

PURPOSE The aim of the research is to get to know opinions of primary health care managers concerning working of primary health care and concerning quality of medical services offered by family doctors out-patient clinics. MATERIAL AND METHODS The research among managers of primary health care units took place in all out-patient clinics in Lublin province. Research instrument was survey quest...

Background: Hospital accreditation is an external evaluation of a hospital’s structures, processes and results by an independent professional accreditation body using pre-established optimum standards. Accreditation has an important role in improving the quality, safety, effectiveness and efficiency of hospital services. This study aimed to examine the effects of hospital accreditation program ...

Although research indicates communication is important among information systems (IS) staff, users, and managers to ensure successful development projects, the ineffective communication skills of IS staff are often cited as a possible cause of failed IS projects. To develop effective systems, communication between IS users and systems developers is important throughout the development process, ...

purpose: this article aims to assess the impact of the work environment of the iranian national library and archive (nli) on creativity of its staff based on their opinion. method: keys standard questionnaire was distributed among all staff who had an academic degree. 183 completed questionnaires were collected and analyzed using spss. findings: results showed that the work environment of nli i...