introduction: information management system is a formal approach to collect the necessary information in its due time for managers to facilitate decision-making, planning and management. medical records system which is closely associated with pieces of information and their true value can play an important role in health care organizations. the main objective of this study is to compare informa...

background: in process industries, production, storage, transportation, usage and disposal of chemicals are inherently dangerous and the risk of catastrophic accident occurrence is potentially high. to improve safety level in these industries, establishment of process safety management (psm) system is considered as the most effective measures. this study was conducted to determine the degree of...

the telecommunications industry plays an important role in providing ict services to a wide range of customers. in addition to individual customers, corporate customers also are user of these services and have an important role to make return on investment for telecom companies (telcos). therefore, this group of customers should not be ignored by any reason. this is where the telecom companies ...

the purpose of this study is the feasibility of customer relationship management implementation from employees and managers' perspective of melli bank in esfahan city by using structural equation modeling (sem). this study is applicable in terms of purpose and descriptive –survey in terms of method. the sample population of this study was employees and managers of melli bank in esfahan cit...

the aim of this study is assessing the effectiveness of customer relationship management factors in isfahan tourism and travel agencies by structural equation modeling (sem). it is practical according to the goal and it’s a kind of descriptive survey in terms of methodology. research population included all of staffs and managers at tourism and travel agencies in isfahan in 2012 that 274 of the...

purpose: to examine link between conflict management styles used by university library managers with such demographic attributes such as gender, education, academic vs administrative status, experience, and their full vs. part time involvement with their role as library managers. methodology: data was secured by questioning library managers about their preferred treatment of staff conflicts. th...