Public administrations are facing an intense reorganization pressure. As a basis for their reorganization decisions they need transparency about their process landscape. To achieve this, the implicit process knowledge within the administration has to be explicated. In the City of Münster this issue has been addressed with the project PICTURE@MS. In this project the PICTURE-method and its corres...

....................................................................................................................... i Preface........................................................................................................................ iii Acknowledgements .................................................................................................... v

The natural evolution of any new area of consulting includes the appearance of methodologies for problem-solving. If Knowledge Management (KM) is the answer to questions about how to capture tacit knowledge, or accelerate innovation, or share knowledge, or resolve cultural incompatibilities in business processes, then this answer is not really operative until we can apply KM knowledge in such a...

in this study, the relationship between components of knowledge management on the basis of m. mc olrvy model and social capital has been studied, statistical population consisted of employees of ministry of energy, who were selected among employees of hamedan regional power and were 420 subjects. research tool is a questionnaire and spss statistical software is used for data analysis and struct...

Abstract Personal knowledge management has been developed in various fields such as knowledge management, personal information management, communication psychology and philosophy of science, management, communications, and so a lot of research to a few experimental or approved about (PKM) is a research that the original data is just a few pages. So research in this area seems to be very focuse...

Organizations are increasingly implementing process-improvement techniques like Six Sigma, total quality management, lean, and business process re-engineering to improve organizational performance. These techniques are part of a process management system that includes the organizational infrastructure to support the improvement techniques. The knowledge-based view of a firm argues that organiza...

Ronald Maier is a Professor, Department of Management Information Systems, School of Business and Economics, MartinLuther-University Halle-Wittenberg, Halle/Saale, Germany ([email protected]). Ulrich Remus is an Assistant Professor, IT-Management and Business Systems Development, University of Erlangen-Nuremberg, Nuremberg, Germany ([email protected]). Abstract Despite gro...

We demonstrate the need for reuse in today's software development organisations in the light of widely accepted literature. Based on this need, we introduce the reuse processes and identify the knowledge dependent processes involved. We provide an introduction to the KM process model developed at VTT and describe the process of continuous improvement integrated to it. We establish a link betwee...

The paper presents the basic concepts of personal knowledge structuring in engineering design with a computer tool known as the personal assistant of designer. The article concentrates on the main conceptual issues of the proposed approach.

Knowledge management (KM) has evolved from different disciplines and can be observed from various perspectives. The most important KM perspectives are personal communication and information technology (IT). Most IT companies have renamed their groupware and business intelligence products to fit the KM concept and to further develop them as knowledge management systems (KMS). In fact, they devel...