Internet banking is one of the most popular services utilized by the Malaysian retail banking customers in recent years. Despite its attractiveness, studies have shown that the quality of e-services is core a issue that influences adoption of Internet banking services worldwide. The objective of this study is to evaluate consumer perceptions on quality of e-services and Internet banking adoptio...

In this paper we analyze the need and the opportunity for establishing a discipline for engineering secure Future Internet Services, typically based on research in the areas of software engineering, of service engineering and security engineering. Generic solutions that ignore the characteristics of Future Internet services will fail, yet it seems obvious to build on best practices and results ...

During emergencies, service agencies rely on telecommunications to achieve quick response times and minimize loss of life and property. The existing public and government-based telephone systems provide three essential communication services: an emergency calling system, which the public uses to report problems and ask for help; emergency communications, which allow for crisis communications wi...

Un-availability can be quantitatively defined as the ratio of MTTR (mean time to repair) to the sum of MTTR (mean time to repair) and MTTF (mean time to failure). Decreasing MTTR is as valuable as increasing MTTF. By learning why systems fail, failure distribution across parts of an IS, we attempt to envision a plausible model for future Information Technology (IT). In this endeavor, we focus o...

Architectures for Internet quality of service (QoS) have been under discussion for over a decade and, with the commercialization of the Internet, the topic has become increasingly important. This paper gives a brief background and history of QoS for the Internet, then introduces and motivates the Differentiated Services (Diffserv) approach. The major advantages of the Diffserv approach are that...

One often meets the argument that the adoption of mobile Internet services is difficult to understand due to a lack of relevant research. However, much research has already been conducted on the adoption of basic mobile and traditional Internet services that are likely to converge into the services provided by the mobile Internet. In this article, we try to categorize four research directions r...