The long term evaluation of the Sacarino robot is presented in this paper. This study aimed to improve the robot‘s capabilities as a bellboy in a hotel; walking alongside the guests, providing information about the city and the hotel and providing hotel-related services. The paper establishes a three-stage assessment methodology based on the continuous measurement of a set of metrics regarding ...

Recently, we can refer to user reviews in the shopping or hotel reservation sites. However, with the exponential growth of information of the Internet, it is becoming increasingly difficult for a user to read and understand all the materials from a large-scale reviews. In this paper, we propose a method for classifying hotel reviews written in Japanese into criteria, e.g., location and faciliti...

The recent growth of internet applications on hospitality and tourism provokes on-line consumer comments and reviews. Many researchers and practitioners have named this enormous potential as “e-WOM (electronic word of mouth)”. Travel comments are important experiential information for the potential travellers. Many researches have been conducted to analyse the effects of e-WOM on hotel consumer...

a r t i c l e i n f o The hotel industry has been hit hard by the economic recession. Given the economic challenges facing businesses have not been seen since the Great Depression, hotel executives are making unstructured or first-time decisions, responding to the current business climate. Using McCracken's (1988) long interview method, four Pacific Asia hotel executives provide insights of how...

On June 26, 2017, the Tennessee Department of Health (TDH) was notified by CDC of two travel-associated cases of legionellosis. The patients resided in Florida and the United Kingdom but had a common hotel exposure in Memphis, Tennessee. On June 27, the Shelby County Health Department identified a third case in a Shelby County resident with the same hotel exposure. All three persons had positiv...

This study assessed the prevalence of colonization by Staphylococcus aureus in hospital housekeepers, and their knowledge and beliefs regarding this problem. Three saliva samples were collected and a questionnaire regarding knowledge and beliefs was applied. Of the 92 workers, 63 (68.5%) participated in the study; 20 were not and 43 were colonized; 13 by methicillin resistant Staphylococcus aur...

Introduction: Reports indicate that 22%–64% of travelers experience some illness when in a foreign country. To date, no prior study has reported the use of ambulances by travelers or the epidemiology of travel-related injury. Methods: In this retrospective study, we aimed to describe ambulance use by international travelers, including the rates of travel-...

One of the largest operators of hotel properties, with over 7,200 hotel properties in every category _ from upscale to economy _ was faced with a challenge when it came to its reservation system. As mergers and acquisitions emerged as a popular solution to the decline of occupancy and revenue across the industry, the hotel operator, known for its exceptional customer service and value, sought a...

Intellectual capital (IC) is organizational intangible asset which is frequently associated with performance. IC is commonly categorized into three core components: human capital, structural capital and relational capital. This study takes a step further in the evolution of the IC model for the hotel industry and divides relationship capital into two categories: End customer- relationship capit...