In recent years, Multi-Label Classification (MLC) becomes an important task in the field of Supervised Learning. The MLC tasks are omnipresent in real-world problems, in which an instance could belong simultaneously to different classes. In this paper, an MLC model experimental study on user reviews on Vietnamese hotels is showed. We enriched the data features by using a hidden topic method for...

The world is changing, and companies are becoming more exposed to systems beyond their control. Nowadays, hotels and restaurants main communication channels are online review platforms (e.g., TripAdvisor, Yelp), newspapers share news on social media (e.g., Facebook, Twitter) and merchants compete on shopping comparisons websites (e.g., Google Shopping, Nextag). Online reviews systems are the st...

The purpose of this study is to empirically examine the relationship between service quality and customer satisfaction in Vietnamese hotels, survey questionnaire was constructed with 23 service quality items covering 5 service quality dimensions based on SERVQUAL model. Data were collected from 432 guests of 33 three-star hotels in Vietnam in 2013. Analysis results indicate that Reliability, Re...

This paper analyses the impact of ICTs on the strategic and organisational behaviour of hotel enterprises in the Dolomites, one of the main tourist areas in the Alps. The results are from two research projects conducted in 2005 and which involved 1) in-depth personal interviews of a sampling of 43 hotel owners in the Dolomite area and 2) the evaluation of the Web sites of 147 hotels from the sa...

This paper examines the relationship between quality certification and performance, and quality certification and size in hotel chains operating in Spain. In an initial phase, a quantitative study is made with secondary and objective data to analyse these relationships. In a second phase, a qualitative analysis is applied to reach a better understanding of the quantitative results. The findings...

The arrivals forecast is one of the key inputs for a successful hotel revenue management system, but no research on the best forecasting method has been conducted. In this research, we used data from Choice Hotels and Marriott Hotels to test a variety of forecasting methods and to determine the most accurate method. Preliminary results using the Choice Hotel data show that pickup methods and re...