Despite the significant impact of environment on the attractiveness of tourist destination, environmental stewardship is not always the top priority in the hotel industry as one of the most energy-intensive sectors of the tourism industry which contributes to the increasing quantity of air pollutants. Therefore, this study investigates the impact of ecological pull motives and service quality o...

Today, business innovation is a hot topic. Therefore, it was proposed to use competence-based approach assess staff as in the hotel industry. The paper investigates theoretical and methodological principles of evaluation using competency-based approach. Scientific approaches are critically estimated, aspects applied material incentives management for analyzed. scientific basis managing staff’s ...

Ali Iranmanesh General Chair On behalf of the ISQED 2003 conference and technical committees, we are pleased to welcome you to the 4 International Symposium on Quality Electronic Design, ISQED 2003. Due to the overwhelming success of the first 3 conferences, despite the slump in the IC industry last year, and the unique value that it offers, IEEE ISQED is gaining recognition in both academia an...

Although IT applications in the hotel industry have largely been devoted to the handling of routine operational problems, it has become increasingly evident for hoteliers that proactively incorporating IT into their services, operations, and strategy is a key element in their quest for service excellence and high profits. Based on a recent survey of IT applications and challenges in fourand fiv...

The constant changes in the preferences of national and international travelers influences the performance of the hotel industry thus creating the need for hotel managers to continue in the search of methods that help to predict the preferences and necessities of the travelers with the objective to obtain improvements in their planning and the development of strategic services. As a solution to...

This paper tries to place the notion of hospitalities service design with concern of service design theory. Then it accesses the hotel service design factors on customers satisfaction under the condition on different levels of service demands by means of experimental approach(N=120), in which display three categories service demands(must-be quality, one-dimension quality and attractive quality)...