In today’s competitive business and industrial environment, it is becoming more crucial than ever to assess precisely process losses due to noncompliance to customer specifications. To assess these losses, industry is extensively using Process Capability Indices for performance evaluation of their processes. Determination of the performance capability of a stable process using the standard proc...

Background Health system reform is essential to make desired Changes. In Iran, first phase of Health Reform Plan (HRP) was implemented in hospitals affiliated with Ministry of Health and Medical Education (MHME) in 2014. Aim The present study was carried out to evaluate the performance of hospitals affiliated with Urmia University of Medical Sciences at the time of the implementation of HRP. ...

the most important mission of hospitals is to provide appropriate and high quality care for patients. different methods and models have been used to assess the quality of care. one conventional model used recently in many countries is the accreditation model which has been efficient in developing structural, process, and outcome standards. accreditation is a systematic process carried out based...

The first chapter, about the agenda of this study, relates to the widespread disillusionment regarding relationships in the NHS and their impact on health. When the project started in 1996, the authors were struck by the despair that pervaded the outlooks of many healthcare professionals and managers. This despair reached far beyond concerns about the implementation of ‘‘internal market’’ mecha...