conclusions as the majority of the staff had average level of job satisfaction and emotional intelligence and others were lower than average, it seems necessary for authorities to explore the reasons for job dissatisfaction to prevent job burnout, depression and developing a sense of helplessness in the staff. it is also recommended to hold educational workshops for the staff especially who are...

background and objectives: many iranian public hospitals are faced with serious financial challenges such as shortage of income and heavy debts. nevertheless, many of the healthcare services are often remained unearned for not being included in the clinical records or patient bill, resulting in considerable loss of legitimate hospital in­come. given the limited studies in this area in iran, the...

the patient’s satisfaction as an important indicator evaluates the process of care and is a valid method for standardization of hospital services. this cross-sectional descriptive study has done to assess patient satisfaction of hospital services (shahed medical affiliated hospitals). in this study, 500 patients selected randomly and their satisfaction was measured by a standardized questionnai...

objective: patient satisfaction is one of the most important indicators for measuring the quality of emergency services and health care. the purpose of this study was to evaluate the patients’ satisfaction in the emergency department (ed) of sina hospital. methods: this descriptive, cross-sectional study was performed during one month in sina hospital in 2014. data were collected by a questionn...

background: outsourcing in healthcare is a cost-effective strategy that reduces costs and increases service quality. managers must attempt to outsource healthcare services using scientific methods. objective: this study is a strategic analysis of the outsourcing of health services in one specialty and subspecialty hospital in tehran. methods: this mixed method study (quantitative-qualitative) w...

background: applying prevention and control of infection (pci) standards in hospitals reduces probable risks to patients, staff and visitors; it also increases efficiency, and ultimately improves productivity of hospitals. objective: the current study aimed to determine the status quo of international standards of pci in hospitals located in the north of iran. materials and methods: this cross-...

a better understanding of factors influencing quality of medical service can pinpoint better strategies for quality assurance in medical services. this study aimed to identify factors affecting the quality of medical services provided by iranian physicians.exploratory in-depth individual interviews were conducted with sixty-four physicians working in various medical institutions in iran.individ...

it is important to focus on creating opportunities for patients' participation at all levels of health systems in order to promote their ability to improve patient safety and quality of services. the general aim of this study was to determine patient safety level in tehran university of medical sciences' (tums) general hospitals, tehran, iran from patients' perspective and to determine the cont...

in september 2007 national standard manual was finalized and officially announced as the minimal quality requirements for all medical laboratories in the country. apart from auditing laboratories, reference health laboratory has performed benchmarking auditing of medical laboratory network (surveys) in provinces. 12(th) benchmarks performed in tehran and alborz provinces, iran in 2010 in three ...

introduction: hospitals are often considered to be the forefront of countering incidents, some of which result from a wide range of incidents including industrial accidents, natural outbreaks of disease, and regional accidents called chemical, biological, radiological, and nuclear (cbrn) accidents. this study was conducted to assess the level of preparedness, capacity, and capability of respond...