nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. the attempts of organizations in this situation are witnesses to this matter. in the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. one of...

This study examines the determinants of extent of internet/e-business technologies (IEBT) use by smalland medium-sized enterprises (SMEs) in Maritime Canada. A research model based on the Technology–Organization–Environment (TOE) framework, proposed by Tornatzky and Fleischer (1990) was used to guide this research. Such factors as relative advantage, compatibility, complexity, management suppor...

This paper describes a project which aims to investigate the extent of e-procurement usage at the organizational level and to examine the key factors that influence the extent of e-procurement usage in New Zealand (NZ) small and medium enterprises (SMEs). An integrated model is developed based on the Technology-OrganizationEnvironment (TOE) framework and Diffusion of Innovation (DOI) theory. It...

Recent trust research in the information systems (IS) field has described trust as a primary predictor of technology usage and a fundamental construct for understanding user perceptions of technology. Initial trust formation is particularly relevant in an IS context, as users must overcome perceptions of risk and uncertainty before using a novel technology. With initial trust in a more complex,...

This study examines what drives organizational adoption and use of social media through a model built around four key factors – strategy, capacity, governance, and environment. Using Twitter, Facebook, and other data on 100 large US nonprofit organizations, the model is employed to examine the determinants of three key facets of social media utilization: 1) adoption, 2) frequency of use, and 3)...

a better understanding of factors influencing quality of medical service can pinpoint better strategies for quality assurance in medical services. this study aimed to identify factors affecting the quality of medical services provided by iranian physicians.exploratory in-depth individual interviews were conducted with sixty-four physicians working in various medical institutions in iran.individ...

Multiple forces in the 21 century have propelled businesses into confronting conditions that challenge their own and the world’s sustainability. This paper illuminates the factors influencing companies to implement sustainability practices. It validates an integrative model of the effects that external influences, foundational organization enablers, decision drivers, and inhibitors had on both ...

The organizational economics literature provides two primary arguments for vertically integrating a factor of production: incentives for investment in relationship-specific assets and improved coordination due to less bargaining activity (and other factors). Although there is now a well-established body of empirical work investigating investments in specific assets, there is almost no empirical...