Over the past years researchers at Aalborg University have been developing a method for examining change readiness of hospital staff during the implementation of new IT-systems. (CRR; Change readiness-research). The aim is to provide the hospital-management with a tool that will lead to an optimal implementation of new IT-systems. The method has recently been used in department Y at Skejby Hosp...

Efficient allocation of tasks to employees is crucial in service delivery organizations. It facilitates meeting the service level agreements (SLAs), utilizes the employees well and improves the operational performance. Task allocation is a challenging problem that addresses the inter-dynamics of tasks and employees, considering factors such as diversity, utilization, skills and fairness. The co...

The successful orientation of new employees facilitates their transition to the complex and demanding world of perioperative nursing. Whether a nurse is a recent graduate or an experienced nurse who has recently joined the facility or department, a new nurse benefits from a transition period during which new skills, processes, and concepts can be learned. Training should offer new employees the...

In relation to firms' innovative performance this study investigates the importance of human capital on the firms' absorptive capacity. The estimation of an ordered probit model including 1544 firms from the manufacturing and service industry in Denmark shows that the share of highly educated employees, application of human resource management practices within the firm, and development of a clo...

Public transport employees are confronted with aggressive behavior on a regular basis. As such encounters can have serious consequences, employees need to be well prepared, so that they know how to deal with incidents of aggression. The current paper describes an ongoing endeavor that is aimed at the development and evaluation of a simulation-based training environment for public transport empl...

Public transport employees are confronted with aggressive behavior on a regular basis. As such encounters can have serious consequences, employees need to be well prepared, so that they know how to deal with incidents of aggression. The current paper describes an ongoing endeavor that is aimed at the development and evaluation of a simulationbased training environment for public transport emplo...

Experienced information technology professionals leaving an organization creates a risk of losing crucia l knowledge. To mitigate this risk, an organization must identify key knowledge holders and develop a plan to transfer their knowledge before these employees leave the organization. This research develops the Knowledge Loss Assessment to identify employees with critical knowledge about impor...