Electronic Commerce involves more than simple online transactions, it also deals with several other elds such as market research, customers care, document exchange and customer modeling. Our paper deals with the customer modeling issue, rst introduced in the companion paper 4], where a model is presented of a system that can adapt its response to customers. We present here the necessary extensi...

To survive in today’s global marketplace, businesses need to be able to deliver products on time, maintain market credibility and introduce new products and services faster than competitors. This is especially crucial to the Smalland Medium-sized Enterprises (SMEs). Since the emergence of the Internet, it has allowed SMEs to compete effectively and efficiently in both domestic and international...

Although, it is generally asserted that electronic commerce (EC) can overcome barriers of distance and lead to the dramatic expansion of markets relative to traditional brick and mortar companies, customer needs of geographical accessibility varies according to characteristics of product, service processes and other relevant factors. In this study, we developed six factors affecting customer ne...

This study investigates the usage of five electronic commerce (EC) technologies, including electronic data exchange (EDI), electronic fund transfer (EFT), Internet, intranet, and extranet in organizations. Moreover, t-tests and ANOVA are used to verify whether the usage of EC technology differs by firm size (measured by the number of employees and annual sales volume) and characteristics of sup...

Rapid developments in the area of telecommunications and information technologies have brought about dramatic changes in the way organizations conduct business and have influenced the way organizations seek to gain competitive advantages in their industries. Among the most prominent of these developments is the World Wide Web (WWW or "web '7 and its impact on how business in this case, electron...

the internet has transformed the manner of conducting commercial transactions and has created regulatory gaps. these regulatory gaps may impact the effective development of electronic commerce. attempts are being made to regulate electronic contracts both at the national and international level. the present research analyses these attempts, in particular the electronic transaction legislation o...

Lack of trust has been identified as a major problem hampering the growth of Electronic Commerce (EC). It is reported by many studies that a large number of online shoppers abandon their transactions because they do not trust the website when they are asked to provide personal information. To support trust, we developed an information framework model based on research on EC trust. The model is ...

The purpose of this paper is to present the perceptions and experiences of Electronic Commerce (EC) implementation in Australia. The study is investigated from the perspective of Smalland Medium-sized Enterprises (SMEs) and the framework of implementation is represented by the extent of deployment. Based on the sample of about 115 small businesses in Australia, this paper uses regression modell...

In this paper, we present a literature review and classification scheme for electronic commerce (EC) research. The former consists of 275 journal articles published between 1993 and 1999 in nine journals that are appropriate outlets for EC research. The results show that an increasing volume of EC research has been conducted for a diverse range of areas. The articles are classified and results ...