The development of e-Government in China could be traced back from 1980s1. In the metropolis like Beijing, Shanghai and Shenzhen, the e-Government systems has already been upgraded to the last stage, Stage 3: Enabling Constituents, according to the roadmap to effective e-Government2. In other words, the systems and websites in these cities are supposed to deal with most administrative work onli...

Purpose – To investigate the role of business process redesign (BPR) in creating citizen-centred e-government. Design/methodology/approach – It is argued in this paper that the evolutionary-based development of BPR is better positioned to expand the use e-commerce technology in the public sector. The Venkatraman model of IT-enabled change is used in order to investigate the extent to which BPR ...

The Digital Divide is a matter of fact in most countries. For instance, senior citizens, citizens without employment, or citizens with low education utilise online services in a distinct way, often to a lesser extent. Within this paper, we examine how such digital divide groups make use of different online services. Here, four types on services are taken into account and contrasted with each ot...

An Electronic-Service (E-Service) can be defined as a collection of network-resident software programs that collaborate for supporting users in both accessing and selecting data and services of their interest present in a provider site. Examples of eservices are e-commerce, e-learning, e-government, e-recruitment and e-health applications. E-Services are undoubtely one of the engines presently ...

delivering added value public e-services often requires cooperation between two or more government departments. in general, such cooperation is ensured by implementing interoperability between automated business processes. in spite of the existence of several works interested in public online services in general, only few of them were focused on measuring interoperability degree, whether used o...

in today's business world, proper identification of customer’s requirements and a quick response to these requirements is a key to commercial success. increasing customer loyalty affects the profitability and organizations can ensure their long-term interests by means of planning. in today's competitive world, the services provided by the competing company have to be more similar to e...

In the Fall of 2001, after more than two years of planning, the School of Management at the University of Michigan – Dearborn launched its webMBA program. The launch of this program marked the culmination of over three years of research, planning, design, and development. This article reviews many of the key issues involved in developing and launching the webMBA, including decisions made about ...

abstraCt The concept of e-services has gained increasing use lately. There is, however, no general agreement as to the precise meaning and scope of the term. The research purpose of the present article is, therefore, to discuss the e-service concept, its strengths and scope, and thereby contribute to the general understanding and definition of the term. Furthermore, the article aims at examinin...

To offer online bundles of independent e-services, software is needed that composes services of different enterprises into a bundle of services, satisfying a complex consumer need. In earlier research, a service ontology – a formalized conceptual model of services – has been developed for such software-aided service bundling. This ontology, however, did not include constructs to reason about th...

Internet-delivered e-services are increasingly being made available to consumers; however, little is known about how they are evaluated for potential adoption. Past research has focused primarily on the positive utility gains attributable to information technology adoption. This research extends that research approach to include measures of potential negative utility (losses) attributable to e-...