This study proposed a KM-oriented BPR model to assist managers to implement the knowledge management in the construction firms. Two philosophies, namely the (1) Business Process Reengineering (BPR) and the (2) Knowledge Management (KM), were combined in the addressed KM-oriented BPR model to ensure the KM operations can be merged with the business processes. That is, by using the proposed model...

The Workflow Reengineering Methodology (WRM) is a proposed methodology that uses workflow management automation to enable Business Process Reengineering (BPR). Unlike published BPR methodologies that use historical and estimated process data gathered from workflow participants, WRM uses the more accurate, real-time process measurements, gathered by the workflow tool, to improve the efficiency, ...

Organizational processes today are markedly different than they were 100 years ago. Processes are what organizations do. When processes become old and inefficient and can’t deliver results that they were originally designed to, they can’t cope up the business dynamics in the environment in which they operate, they must be redesigned or replaced. Business Process Reengineering (BPR) is a process...

In competitive consumer markets, building and maintaining a good relationship with customers is essential to long-term business survival. Currently, firms are applying Customer Relationship Management (CRM) to facilitate the maintenance of this relationship. This investigation applies interview survey methods to explore the relationship between Business Process Reengineering (BPR), Organization...

Healthcare in Canada is facing many problems. The most publicised symptoms are excessive waiting times for patients, lack of access, high cost of delivery and medical errors. e-health has been introduced as a potential solution for such problems. This research will explore the area of e-health and the technologies as well as the concepts that are included under its large umbrella. Bearing in mi...

Business process reengineering (BPR) efforts have been reported successful in many firms. However, the failure rates were as high as 70%. Various reasons for this have been given in past research. One major reason was that the efforts had not been connected to the corporate goals. In addition, the steps in implementing BPR in past discussions were, however, incomplete and the papers merely repo...

Today, the development of information technology has led business process reengineering (BPR) into an age of inter-organizational BPR: rethinking and redesigning business processes at both the enterprise and supply chain level. Meanwhile, growth in BPR results in the popularity of business modeling techniques. The rapidly growing number of techniques induces the complexity in the selection of a...

Business process management (BPM), business process reengineering (BPR), and business process innovation (BPI) have been the primary strategies adopted by several organizations to manage their business successfully along with IT. In the last few years, the concept of BPM, BPR, and BPI has been a hot topic among the IS community, which is evident in the degree of literatures devoted to it. Due t...